Description
Location: Gatineau/OttawaJob Type: Full-timeAbout Us:At JMA Marketing, we are committed to delivering an exceptional experience to our clients. Our team is passionate about providing high-quality service and solutions that exceed expectations. We take pride in fostering a positive, inclusive, and collaborative work environment where every representative is valued and supported.Job Overview:We are looking for two dedicated and empathetic Customer Service Representatives to join our team. This full-time position involves interacting with clients, providing prompt solutions, and ensuring complete customer satisfaction. If you are an excellent communicator with a passion for helping others, we would love to welcome you to our growing team.Key Responsibilities:Respond promptly and professionally to customer inquiriesResolve customer issues in a friendly and efficient mannerMaintain strong product knowledge to better assist clientsAccurately process orders with attention to detailCollaborate with other departments to resolve issues and enhance customer experienceFollow up with clients to ensure satisfaction and collect feedbackDocument customer interactions and issues in our CRM systemQualifications:Previous customer service experience is an asset but not requiredExcellent verbal and written communication skillsProblem-solving abilities with strong attention to detailAbility to remain calm and professional in challenging situationsPositive attitude and a passion for helping othersGood organizational skills and ability to multitaskAbility to work independently and as part of a teamWhy Join Us?Positive work environment: We value the well-being and contributions of each representativeCareer opportunities: We support your professional growth with advancement possibilitiesSupportive team: Work alongside a dynamic and caring teamAdditional benefits to be discussed during the interviewHow to Apply:If you’re passionate about customer service and want to join a dynamic and supportive team, send us your résumé along with a brief cover letter.We look forward to welcoming you to our team!JMA Marketing is an equal opportunity employer.Important Notice:Please note that we only accept applications from individuals currently residing in Canada.
