Description

Job Description

Job Description

About Nakisa

Nakisa is a global leader in AI-powered enterprise software for Human Resources, Financial Management, and Commercial Real Estate (CRE). Our cloud platform powers mission-critical operations for 1,100+ organizations in 135 countries and serves millions of users.We are building the next wave of enterprise applications with Nakisa AI. Our products use retrieval-augmented generation (RAG) with secure API integrations to large language models. Customer data stays private and auditable, and we never use client data to train third-party models. This privacy-first design gives enterprises trustworthy AI they can run in production.What sets us apart is a single platform that connects these functions on shared data models, a focus on high-stakes, compliance-heavy workflows, and a culture anchored in Fairness, Integrity, Service, and Humility. Recognized among Canada’s top employers, we offer hybrid work, supportive leaders, and clear growth paths. Join us to ship reliable, privacy-first AI at global scale.Join us to deliver reliable, privacy-first AI for enterprises at scale.

About the role

Are you passionate about delivering exceptional customer experiences and driving success in a fast-paced SaaS environment? As a Customer Success Manager at Nakisa, you’ll be at the forefront of ensuring our clients thrive and grow with our innovative solutions. This role is key to our mission of high-quality delivery and unparalleled customer experience, directly impacting account management, client satisfaction, and new sales opportunities.

What you’ll be doing

  • Collaborate with Sales, Implementation, and Support teams to ensure seamless customer transitions and onboarding.
  • Fortify relationships by becoming a domain expert and product superuser.
  • Proactively identify, manage, and lead upselling and cross-selling opportunities, driving organic growth.
  • Act as the customer’s main point of contact, advocating for their needs across departments.
  • Nurture relationships that will generate strong references and referrals.
  • Drive product improvements by collaborating with our Product Management team.

What you bring

  • Bachelor’s degree in business or other related fields.
  • At least 6 years of experience in a similar position or solution consulting role.
  • Demonstrated ability to build and maintain strong relationships with executives.
  • Excellent communication skills, both written and verbal, with the ability to deliver compelling presentations to a variety of audiences, including executives.
  • Strong technical knowledge, particularly in enterprise software (SaaS experience highly preferred).
  • Experience with enterprise software selling (SaaS is a plus).
  • A human resource and/or Finance background is desirable.
  • Experience managing clients in accounting and/or HR is desirable.
  • Business fluent in English, with fluency in French as a strong advantage.
  • Must be located in Quebec.

Nice-to-haves

  • MBA or equivalent.
  • Business consultative experience in management consulting, financial analysis, corporate finance, business development, organizational transformation.

What’s in it for you

  • Opportunity to join a growing and fast-paced, SaaS company.
  • Chance to make a difference because you are empowered to do so.
  • Work with Fortune 500 companies as your clients.
  • Growth opportunities within the same field or even at other departments.
  • Make wonderful friends and become part of the diverse and inclusive Nakisa family.
  • Work with a team of incredibly talented and forward-thinking people who value hard work and know-how to celebrate the wins – No matter small or big.
  • Amazing benefits & perks.

Why Nakisa?💻 Flexibility: Hybrid work (1–2 days in our downtown Montréal office) plus up to 8 weeks of “work from anywhere” each year.🌴 Time off: Starting at 3 weeks’ vacation, a paid week off at year end, an extra paid summer day off, personal and volunteer days, and generous sick leave.🩺 Health & wellness: Comprehensive health, dental, and life insurance including telemedicine from day one.💰 Financial security: RRSP matching up to 4% from day one and a home internet allowance.💪 Active lifestyle: Free gym access in our downtown office building and half-price Bixi membership.🎉 Social perks: Regular events to unwind with colleagues such as game nights, summer picnic, holiday party, excursions, and more.🚀 Career growth: Mentorship, education assistance (80% up to $1,500 per year) and reimbursement of role-relevant professional dues.🤝 Culture: A supportive, values-driven team with leaders who care.

🚀 Make your impact at Nakisa.
If building privacy-first AI for global enterprises motivates you, apply today and help shape the future of enterprise software.

  • Location: Montréal (hybrid)
  • Visa or relocation: not available
  • Hiring process: recruiter conversation, hiring manager interview, and a panel or skills assessment depending on the role
  • Apply even if not a perfect match: potential and drive matter here

Apply today.

#LI-Hybrid