Description

Director of Content Operations and Production

A high-growth digital health and wellbeing platform is hiring a Director of Content Operations and Production to own and scale a multi-format content production engine across video, events, written content, and AI-enhanced media. This is an operations-led leadership role for someone who can build a tiered production model, run production in Jira, and improve speed, quality, and cost efficiency at scale.

What you’ll do:

  • Own end-to-end content production delivery across formats with clear standards and predictable output
  • Design and operate a tiered production model (premium, standard, lightweight or AI-assisted)
  • Set quality benchmarks and review checkpoints for each tier
  • Build, implement, and continuously improve workflows that reduce friction, cost, and manual effort
  • Own production operations in Jira (or similar), including intake, prioritisation, dependencies, capacity planning, reporting, and delivery visibility
  • Introduce AI-enabled tools and automation to support efficient production and repurposing, especially for high-volume tiers
  • Build repeatable “create once, reuse many” processes for Marketing, Sales, and Client Experience (clips, summaries, toolkits, learning modules, etc.)
  • Lead internal producers/coordinators and manage external partners, including in-house vs outsourced decisions
  • Partner cross-functionally with Content Strategy, Platform, Product, Marketing, Sales, and CX on planning, timelines, risks, and resourcing
  • Track performance, cost, and quality using operational metrics and lightweight governance

What we’re looking for:

  • 8+ years in content production, content operations, creative operations, or media production environments
  • Strong Jira (or similar) experience running complex workstreams, including workflow configuration and reporting
  • Track record building scalable production models that balance quality, speed, and cost
  • Practical experience implementing AI-assisted or automated workflows
  • Systems-oriented, operationally sharp, confident communicator who works well cross-functionally
  • Experience in wellness, education, digital health, SaaS, or learning environments is a nice-to-have

Why this role:

  • Own the operating model and tooling for a high-impact content function
  • Real remit to improve efficiency with automation and AI where it makes sense
  • Build scalable processes that support multi-team reuse without compromising credibility