Director of Operations

Hello Nori is a dynamic fast fine-dining Japanese establishment with a bold mission: to define the hand roll bar experience. Our journey began in February 2021, and since then, Hello Nori has swiftly emerged as Vancouver’s most beloved culinary gems. Fueled by the remarkable strides we’ve made on our journey, we have committed to introducing multiple new Hello Nori locations across Canada, spreading our unique concept even further. As we embark on this exciting expansion, we are actively seeking to grow our team with dedicated and exceptional individuals like yourself, who share our passion for excellence.

Hello Nori is seeking a Director of Operations to lead the financial, systems, process, and supply chain side of our growing multi-unit restaurant business. This role is responsible for building the operational infrastructure that supports scale, consistency, and profitability across our restaurants.

Key Responsibilities

Operational Finance & Performance

• Own restaurant-level financial performance including labor, food cost, controllables, and margin analysis
• Develop and manage labor models, forecasts, and performance dashboards
• Partner with Finance to support budgeting, variance analysis, and reporting
• Identify opportunities to improve efficiency and profitability across locations

Systems, Processes & SOPs

• Design, implement, and maintain scalable operational systems and standard operating procedures
• Ensure consistency in processes across all locations
• Own tools and platforms related to scheduling, reporting, payroll, and operations
• Lead process improvements that reduce complexity and increase operational clarity

Supply Chain & Procurement

• Oversee the supply chain and procurement function across all locations
• Manage vendor relationships, pricing negotiations, and contracts
• Ensure product availability, quality standards, and cost control
• Partner with Culinary and Restaurant Operations to support menu changes and new openings
• Mitigate supply risk and build scalable procurement processes to support growth

New Store Openings & Scaling

• Support new restaurant openings from a system and process readiness perspective
• Ensure operational playbooks, reporting, and controls are in place prior to launch
• Support post-opening stabilization and performance tracking

Cross-Functional Leadership

• Partner closely with Restaurant Operations, Culinary, Finance, and People teams
• Provide data-driven insights to support decision-making
• Act as an operational advisor to the CEO and leadership team

Requirements

• 8+ years of experience in multi-unit restaurant or hospitality operations
• Strong background in operational finance, systems, and process design
• Experience supporting growth and new unit openings
• Highly analytical with strong business judgment
• Comfortable working in a fast-paced, scaling environment
• Collaborative leadership style with the ability to influence across teams
• Must be legally able to work in Canada