Description
Dispatch Reporting to: Director of Operations, Lisa EisBrenner Position: Full time, permanentHours of Work: Monday to Friday, 0800 to 1700, unpaid lunch from 1200-1300Location of Work: Steinbach Head OfficeJob descriptionWe are looking for a motivated individual with excellent communication skills and the ability to thrive in a fast-paced environment, join our team as a Customer Service/ Dispatch and play a crucial role in ensuring efficient operations and customer satisfactionKey Responsibilities:· Answer incoming calls and emails and respond to customer inquiries· Book loads for our customers and dispatch appropriately to available drivers· Plan trips and coordinate with the operation needs· Dispatch drivers on planned trips· Ensure Drivers are provided with all information that is required· Process customs documents, POD’s and/or any other paperwork as required· Be able to make changes on the fly as needed to cover all trucks and loads· Monitor and track all pickup and deliveries and notify customers in a timely manner· Engage with drivers constantly and follow up on planned routes, pickups and deliveries· Notify and communicate with our customers regarding the status of their load or any delays on a regular basis· Be able to troubleshoot and multitask to resolve any issues that may occur· Must be a team player and able to work in a very fast-paced environment· Maintain accurate records of all communication and activities· Collaborate with third party carriers and assign loads· Assist find load for Penner’s drivers/ trucks· Track and update brokered loads. Investigate and troubleshoot customer service issues.· Handle inbound, unsolicited prospect calls and convert them into sales· Collaborate with other departments to ensure smooth operationsQualifications:· Minimum 1 year of Dispatch experience preferred· The ability to interact professionally with drivers, customers, and team members· Familiarity with computer systems, email and dispatching software· Strong communication skills, both verbal and written· Ability to multitask and prioritize tasks effectively· Excellent problem-solving skills and attention to detailJob Types: Full-time, Permanent
