Description
Position Title: City Dispatcher – Day Shift 7AM-4PM
Location: Milton, ON
Department: Operations – Asset Dispatch
Reports To: Director of Operations
About TransPro
TransPro Freight Systems (TPT) is an asset based carrier and freight brokerage based out of Milton, ON. TPT operates 135 power units, 80,000 sq feet of warehousing, and an on site maintenance shop. We value honesty, integrity, and collaboration – internally and externally. TPT pursues efficient processes through adoption of proven technolgy.
TPT’s success have been recognized by a number of industry awards: Trucking HR Top Fleet, TCA’s Elite Fleets, Best Fleets to Drive for Hall of Fame, Milton Chamber of Commerce Best Large Business 2024, e2open Platinum service status.
TPT is a subsidiary of the Kriska Transportation Group (KTG). KTG’s group of companies form the 18th largest fleet in Canada as per the 2025 list from Truck News.
Overview
The City Dispatcher is responsible for coordinating and planning the daily dispatch of drivers and vehicles to ensure timely, cost-effective, and compliant delivery of goods or services within the GTA or regional area. This role requires strong organizational, communication, and problem-solving skills to manage dynamic transportation schedules while optimizing routes, loads, and resource utilization. This position requires effective customer relations and communication skills.
Key Responibilities
Communication & Cordination:
• Act as the main point of contact for truck drivers, relaying essential information about routes, schedules, and delivery instructions.
• Communicate with customers to schedule pickups and deliveries.
• Ensure drivers are updated on changes to routes, delays, or issues.
• Address any questions or concerns from drivers regarding their route or schedules.
Route Plannig & Scheduling:
• Plan and optimize delivery routes to minimize delays and fuel consumption.
• Schedule deliveries in a timely manner, ensuring that the right truck is assigned to the right route.
• Track traffic patterns, weather conditions, and road closures to help drivers avoid delays.
• Monitor and pre-plan the number of available trucks and drivers, adjusting assigments as necessary.
Monitoring & Tracking:
• Use GPS tracking systems and other technology to monitor the location andprogress of vehicles.
• Keep detailed logs of driver activities, including start and end times, milage, and cargo status.
• Resolve any issues that arise, such as delays or vehicle breakdowns, and find solutions quickly.
• Ensure that all deliveries are completed on time and customers are satisfed.
Compliance & Safety:
• Ensure that drivers comply with federal transportation regulations (e.g., Hours of ervice, safety standards).
• Keep track of drivers’ hours and rest periods to avoid violations.
Customer Service & Problem-Solving:
• Handle any customer complaints or issues related to delivery times, damaged gods, or scheduling conflicts.
• Provide excellent customer service by keeping clients updated on delivery status and addressing concerns.
• Work closely with the warehouse and logistics teams to ensure efficient loading and unloading.
Administrative & Reporting:
• Maintain records of dispatch activities, including daily logs, invoices, and any customr complaints or special requests.
• Prepare reports for management on fleet performance, deliver times, and customer satisfaction.
• Ensure that all dispatch records and ivoices are accurte and up-to-date.
Compensation
– $55,000-$75,000 dependent on experience related to the role
Qualifications
• 3–5 years in truking dispatch (LTL strongly preferred).
• Strong cmmunication and customer service skills.
• Proficiency with TMS system (TransPlus or similar), Microsoft Excel.
• Strong analytical midset with ability to act on data isights.
Key Performane Indicators (KPIs)
• Drivers Stops Hour
• Total Revenue
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