Description
Documentation Specialist (Technical Writer)
Client: Financial Services Organization
Location: Onsite – Toronto (Minimum 4 days/week)
Duration: 1-Year Contract
Start Date: ASAP (Preferred: September 1st)
Language Requirement: English
Background
Our client, a leading financial services organization, is seeking an experienced Documentation Specialist for a 1-year contract engagement. This role is ideal for a seasoned technical writer with a strong grasp of documentation standards and the ability to distill complex processes into clear, user-friendly materials. The successful candidate will play a key role in supporting governance, operational clarity, and procedural consistency across the organization.
This is an onsite role based in Toronto, requiring a minimum of four days per week in-office. The preferred start date is September 1st, with immediate availability considered an asset.
Responsibilities
- Develop and maintain governance documentation, process flows, and procedural guides
- Ensure all documentation aligns with established standards and best practices
- Collaborate with subject matter experts to gather and synthesize information
- Review, edit, and update existing documentation for clarity, consistency, and accuracy
- Organize and manage documentation repositories to ensure accessibility and version control
- Provide documentation support to internal teams to enhance operational efficiency and compliance
Qualifications
- Proven experience in technical writing or business documentation roles
- Strong knowledge of documentation standards, templates, and lifecycle management
- Demonstrated ability to create governance materials, process maps, and procedural documentation
- Exceptional written communication skills and keen attention to detail
- Proficiency in documentation tools such as Microsoft Office, Visio, Confluence, and others
Disclaimer: Please note this is a contract position with one of our clients and not a full-time employment opportunity with Kyndryl Canada.