Description

Donor Relations & Education Programs Coordinator – Montreal

Our client, a NFP based in Montreal, supports an internationally renowned scientific institute based in Israel by raising funds in Canada.

Position Mandate: Reporting to the Manager, Donor Relations & Education Programs Coordinator assists with providing impeccable fundraising and philanthropic support to the wider front line team. The Coordinator supports the Manager with all aspects of donor relations and educational programs.

Key Responsibilities will include:

Donor Relations:

  • Collaborate with team members in the processing of donations, preparation of thank you letters, and general maintenance of Raiser’s Edge/NXT as it pertains to donor records
  • Support the Manager, Donor Relations & Education Programs with recognition and stewardship activities in support of our donor retention and acquisition goals
  • Gather timely information for the purpose of developing impactful donor engagement materials
  • Coordinate the preparation and mailing of welcome packages for first-time donors
  • Assist team members with the creation, management and distribution of donor and volunteer communication pieces
  • Coordinate the condolence process for major gift donors
  • Coordinate and assist with weekly thank you calls to donors
  • Liaise with the Institute of Science to plan and coordinate donor visits
  • Assist with copy for correspondence emails for the CEO, and answer inquiries regarding donations and the Institute
  • Support Executives and events at the Montreal-based office as required
  • Other ad hoc duties as assigned

Education Programs:

  • Assist the Manager in further developing Education Programs across Canada
  • Connect with schools and organizations in Western Canada to grow and shape the Education Programs
  • Assist with the semi-finals physics tournaments currently occurring in Montreal and Vancouver
  • Work closely with Communications to update tools and assets to best promote our education programs
  • Track and maintain records of participants in Raiser’s Edge NXT
  • Collaborate with frontline team members to support the fundraising efforts for Education Programs
  • Attend events in support of and to share awareness of Education Programs
  • Note: Occasional travel required (4x a year)

Competencies:

Donor Service

  • Provides prompt and positive service to donors and volunteers
  • Demonstrates commitment to increasing donor and volunteer satisfaction
  • Has strong interpersonal skills

Initiative

  • Looks for opportunities to improve the workplace and recommends needed change in a timely manner
  • Takes action and responsibility to complete what is necessary in the absence of beinggiven specific direction

Excellence

  • Consistently accurate
  • Consistently thorough
  • Effectively juggles multiple tasks, work demands and shifting priorities in a positive
  • manner, ensuring deadlines are met

Critical/Analytical Thinking

  • Critically reviews, analyzes, compares and interprets information
  • Draws conclusions from relevant or missing information
  • Strong problem-solving skills
  • Communicates problems and resolutions to the Vice President in a timely manner

Effective Communication

  • Adapts communication for the audience to optimize understanding
  • Clearly and appropriately expresses information and his/her desires or needs

Integrity

  • Demonstrates professionalism, confidentiality and commitment to the organization
  • Makes and lives up to commitments, and follows up with team members to ensure satisfaction of commitments made to others

Collaboration / Teamwork

  • Keeps colleagues in the loop on projects
  • Seeks interaction with members of the team
  • Demonstrates knowledge of or interest in knowing what other team members do
  • Values the opinions of others and is open to divergent points of view
  • Volunteers help when appropriate
  • Responds well to requests from team members

JOB REQUIREMENTS:

  • Post-secondary degree or an equivalent combination of formal training and experience
  • 2-3 years of related work experience. Work in a fundraising or customer service environment are considered an asset
  • Passionate about delivering an excellent donor and volunteer experience
  • Excellent written and verbal communication skills as well as interpersonal skills
  • Curious and enthusiastic about science and basic research
  • Proven ability to work independently and take initiative as required
  • Strong project management skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to exercise confidentiality and discretion at all times is essential
  • Must be a team player – will roll up your sleeves and do what it takes for the organization to succeed
  • Proficiency in Microsoft Office environment, Raiser’s Edge/NXT, Asana, and/or an interest in “leaning in” to new technology