Description

Who We Are

UniUni is a leading last-mile logistics provider, delivering millions of parcels across North America through an innovative and scalable delivery network. As we continue to expand, we are looking for an experienced Senior DSP Operations Manager to drive the strategic management and performance optimization of our Delivery Service Providers (DSPs).

What You’ll Do

  • DSP Strategy & Partnership Management
  • Develop and execute strategies to identify, onboard, and manage DSP partners.
  • Establish strong, long-term relationships with DSPs to ensure service quality and compliance.
  • Negotiate contracts and performance agreements with DSP partners.
  • Operational Performance & Optimization
  • Monitor DSP performance using key metrics (on-time delivery, customer satisfaction, efficiency).
  • Identify and resolve issues related to DSP operations, ensuring service reliability.
  • Implement best practices to enhance DSP productivity and cost-effectiveness.
  • Risk Management & Compliance
  • Ensure all DSPs comply with safety, legal, and operational regulations.
  • Investigate and resolve delivery failures, escalations, and disputes.
  • Develop contingency plans for DSP disruptions to minimize business impact.
  • Cross-Functional Collaboration
  • Work closely with warehouse, logistics, and customer service teams to align DSP operations.
  • Support expansion into new regions by sourcing and integrating DSPs.
  • Provide insights and recommendations to leadership on DSP performance and market trends.

What You Bring

  • 5+ years of experience in last-mile delivery, logistics, or DSP/vendor management.
  • Strong background in working with DSPs, including contract negotiations and performance oversight.
  • Deep understanding of last-mile logistics challenges, delivery models, and operational efficiencies.
  • Strong analytical skills to track DSP performance and optimize delivery networks.
  • Excellent communication and negotiation skills to manage multiple DSP relationships.
  • Experience working in high-growth logistics or e-commerce environments.
  • Ability to travel as needed to oversee DSP operations in different regions.

Why Join Us?

  • Competitive salary, benefits, and career growth opportunities.
  • Be a key player in shaping UniUni’s DSP strategy and last-mile delivery success.
  • Work with a dynamic and fast-paced logistics team.

If you have the expertise in managing DSP networks and are passionate about optimizing last-mile delivery, we’d love to hear from you! Apply today.