Description
Reference Code: 049992 KEY RESPONSABILITIES • Acts as primary point of contact for customer resources, project activities, & escalations as required to achieve expected outcomes • Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks & deliverables • Serve as the single point of contact for client engagements, fostering strong client relationships & ensuring clear, consistent communication in both required languages, as required. • Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, & financials. • Apply expertise in ServiceNow methodologies (such as NowCreate or other practice methodologies) to promote successful & efficient project delivery. • Collaborate with stakeholders such as, partners, & clients to understand business objectives, challenges, & value drivers, ensuring alignment between project deliverables & client goals. • Mentor & guide team members to achieve project objectives & promote customer success. • Identify gaps between actual progress & project plans, proposing solutions & driving resolution. • Lead multiple concurrent projects (if needed), ensuring quality, compliance, & client satisfaction. REQUIREMENTS • Bachelor’s degree or equivalent experience. • 5+ years’ experience in professional services & consulting, with a focus on ServiceNow projects. • Project management certification (PMP or similar) & Agile/Scrum experience preferred. • Proven ability to lead teams & manage large, complex ServiceNow implementations. • Strong communication & interpersonal skills, with the ability to operate in culturally & linguistically diverse environments • Bilingual proficiency (e.g., English & French, as required by the client or region) • ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable • Experience managing multiple projects simultaneously & driving contin
