Description

Job Title:OneTrust Helpline and Case Management

7+ years experiece required

– Proven ability to lead and manage larger teams in different GEO regions.

– Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.

– Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support

– Mentor and support other colleagues and L2 team for L3 Technical delivery

– Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs

– Strong client-facing role at the customer location or remotely.

Full stack Development

Understanding of Compliance and Ethics Policies

Reporting and Analytics