Description

Position Overview

Since 1997, SeisWare™ International Inc., a CMG Company, has successfully grown to be an industry leader in the development, sales, and support of geoscience software within the energy industry. In July 2025 we joined the Computer Modelling Group Ltd. (CMG) family, a global leader in energy software solutions.

We are looking for a full-time Junior Geoscience Customer Support person to join our team based in Calgary, Alberta. This is a junior, entry-level role. Join a collaborative bunch of smart, positive, detail oriented SeisWarians who love learning. We provide the highest quality support and service by sharing our knowledge and providing exceptional assistance bringing resolution and insight to each customer. You will apply your strong work ethic, enthusiasm, and capabilities to support our clients in solving their everyday challenges.

Please do not self-select out if you do not check all of the boxes outlined in the job posting. These qualifications are intended to give you an idea of the nature of the work. There is an opportunity to learn and grow these skills as part of the opportunity.

Key Responsibilities

  • Provide phone, E-mail, chat and on-site support to SeisWare clients
  • Participate in creating and delivering training classes to clients and prospective clients
  • Maintain composure and customer focus while troubleshooting and solving issues
  • Work closely with other departments to ensure high quality support for SeisWare clients
  • Create documentation that enables customer self-service while leveraging those resources in customer communication
  • Identify software bugs and collaborate with our Product team to resolve them
  • Continue to learn by expanding your industry and product knowledge.

Education and Experience

  • Undergraduate degree in Geoscience, Geology or equivalent work experience
  • This is an entry level position and compensation is commensurate with the entry level nature.

Skills and Qualifications

  • Exceptional written and oral communication skills promoting clarity and understanding. Strong interpersonal and communication skills with ability to interact professionally; includes active listening and a win/win perspective
  • Ability to troubleshoot software issues and comfortable navigating and explaining specialized software features to users with varying levels of technical expertise.
  • Customer-focused approach: apply curiosity and resourcefulness to understand needs, identify root causes, and deliver effective, user-friendly solutions.
  • Capable of thinking on your feet in dynamic situations, balancing technical accuracy with customer satisfaction.
  • Ability to build strong relationships with customers and colleagues, fostering a positive and cooperative work environment
  • Collaborative with the ability to adapt quickly to new situations or tasks and to evolving team or customer requirements.
  • Familiarity with geoscience concepts and terminology and knowledge of SeisWare interpretation software is an asset
  • Naturally curious and eager to learn — not afraid to dive in, explore new technologies, and apply new knowledge to support customer and team success.

At SeisWare we truly focus on ensuring our teams are happy. Your individuality matters to us. Our culture is friendly and welcoming to all, regardless of age, race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity.

We invest in our employees. We grow and develop them and celebrate the achievement of their career goals. While other companies may worry that this leads their people to outgrow them and leave, we prefer to focus on the impact we can make for our people while they are here.

Some additional benefits and perks are:

  • Supportive team environment
  • Generous vacation and personal days, and paid volunteer days
  • Comprehensive health and dental, and life and disability insurances
  • Wellness & Lifestyle subsidies
  • Free office snacks!
  • An amazing culture of fun and learning
  • Excellent employment conditions, mentorship, training, and support
  • Annual budget for training/education and resource books
  • A safe environment to give and receive feedback
  • Our Great Employer Committee (GEC) and Office Party Planning Committee (OPPC) keep us engaged with team building and events

To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities.

We are only able to consider candidates who are legally eligible to work in Canada. We are not able to provide immigration sponsorship.

If you would like the opportunity to work with our dynamic team, please apply! Submit your resume and include why you are interested in this role.

We thank all applicants in advance for their interest. Only those applicants invited to interview will be contacted.