Description
Company SummaryPantos Logistics Canada Inc. provides top global logistics solutions to over 1,000 clients in services including Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing, and Cargo Projects.Job DutiesOversee the end-to-end operations of premium home appliance delivery and installation servicesManage field staff including hiring, training, scheduling, performance evaluation, and attendanceDevelop and continuously improve SOPs to maintain service qualityHandle customer inquiries and complaints, ensuring high levels of customer satisfactionMonitor and analyze operational costs and revenue to improve profitabilityManage operational resources such as delivery vehicles and installation equipmentTrack KPIs and generate regular reports for performance reviewCoordinate with logistics partners and third-party vendors to ensure smooth service deliveryJob RequirementsMinimum 2 years of experience in operations management, logistics, appliance delivery, or a related fieldLogistics service experience required (understanding of warehouse, transportation, and installation logistics)Proven experience in managing teams and operational assets (e.G., vehicles, tools)Strong customer service mindset with excellent communication and interpersonal skillsAbility to identify operational issues and lead continuous process improvementsProficient in MS Office tools, especially Excel and PowerPointCapable of coordinating across departments and with external partnersStrong leadership and accountabilityMay require occasional travel between the warehouse and the headquarters officeJob TypesFull-time, PermanentBenefitsDental careExtended health careLife insurancePaid time offRRSP matchVision careScheduleMonday to FridayWork LocationOn-site in North York, ON M9L 2X6
