Description

Overview

We are seeking an experienced and dedicated Housekeeping Manager to oversee the cleanliness and housekeeping operations of Homewood Suites by Hilton in Surrey, BC. Scheduled to open in March 2026.

The ideal candidate will possess strong leadership skills, a keen eye for detail, and a background in cleaning and custodial services. This role is essential in ensuring our guests experience a clean, comfortable, and welcoming environment. The Housekeeping Manager will coordinate staff, manage cleaning procedures, and uphold high standards of hygiene and safety across all areas of the property. They will also be required to evaluate guest satisfaction and set department targets and objectives as per Hilton brand standards.

Duties

  • Supervise and lead housekeeping staff to ensure efficient daily operations
  • Develop and implement cleaning schedules and protocols to maintain cleanliness standards
  • Train new staff on proper cleaning techniques, safety procedures, and company policies
  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure quality standards are met
  • Manage inventory of cleaning supplies and equipment, ensuring cost-effective usage
  • Coordinate with other departments to address guest requests or maintenance issues promptly
  • Enforce health and safety regulations related to industrial cleaning, custodial work, and hospitality standards
  • Maintain detailed records of housekeeping activities, staff schedules, and inventory levels
  • Foster a positive team environment that promotes professionalism, efficiency, and high morale
  • Oversee Laundry Operations
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
  • Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Manage staff performance issues in compliance with company policies and procedures
  • Recruit, manage, train and develop the Housekeeping/Laundry team
  • Competent in property management systems
  • Assist other departments wherever necessary

Experience

  • Proven experience in hotel housekeeping management within hospitality industry, prior Hilton, Marriott or IHG experience preferred.
  • Strong background in cleaning techniques specific to hotels
  • Prior experience with hospitality operations or managing cleaning teams is highly desirable
  • Knowledge of safety protocols related to industrial cleaning and custodial work
  • Demonstrated leadership skills with the ability to train, motivate, and manage staff effectively
  • Excellent organizational skills with attention to detail in maintaining cleanliness standards across multiple areas

This position offers an opportunity for a motivated professional to lead a dynamic housekeeping team while ensuring exceptional service quality. Candidates should be committed to maintaining high standards of cleanliness and safety within a fast-paced environment.