Description

Job Title: Information Technology Service manager (Governance)

Duration: 12 Months Contract

Location: Montreal, QC

Responsibilities

Responsibilities:

GOVERNANCE & CONTROLS

  • Significantly contribute to governance and control area for the department (Global Banking, ALM Treasury, Functions).
  • Ensure that the standard operating procedures are updated and maintained along with their associated controls, and their implementation;
  • Work on tasks related to Risk and Controls framework development and BAU assessments, Ensure the Bank policies are applied and all teams comply to same
  • Ensure the department is always audit ready. Be prepared to Represent or assist the representative of the department in all internal and external audits;
  • Look for avenues of automation and take initiatives to automate processes using python powershell or other tools (ServiceNow, PowerBI, Jira, others)

PROJECT MNGMT. & BUDGETING

  • Assist in centralizing all incoming projects (Change the Bank) for the platform, and manage deliverables from the team;
  • If necessary, be hands on and eventually play a Project Manager role for any of the projects
  • Lead ongoing transformation and continuous process improvement initiatives to improve quality, mitigate operational risk and optimize expense
  • Assist in the budget preparation exercises for the department, and track invoices and other expenses;

MNGMT. REPORTING

  • Identify and streamline KPIs and reporting needs. Generate scorecards/ dashboards for management and business reporting
  • Ensure quick meaningful Metric/periodic report/snapshots generation that ease and drive MGMT decisions
  • Centralize the reporting structure for governance, controls, projects, reports etc. and ensure its maintainability
  • Assist in the preparation of management committees – OpCos, governance forums, project committees, etc.

IT CONTINIUITY

  • Oversee IT continuity exercises for the department and ensure that its recordkeeping is maintained in line with controls
  • Execute and report the Top-Down activities ITP Management instructs to implement through the APS head of GB, ALMT and Functions
  • Organize and monitor the activity and interaction of the Team aligned with a “client-focused, simple and clear, collaborative and efficient approach”
  • Oversee and evaluate customer feedback to develop quality improvement processes

EXPERIENCE / SKILLS NEEDED

  • Experience in Production support role
  • Good knowledge of ITIL processes and frameworks
  • Significant experience with processes like incident, change problem and release mgmt.
  • Experience in gathering data and generating reports/graphs with tools like ServiceNow, PowerBI, JIRA, python Hands on with MS Office tools for reporting and presentations
  • Experience with data warehousing and reporting technologies
  • Good infrastructure knowledge – Linux, Windows, Cloud computing, replication, architecture
  • Excellent communication skills, interacting with users, IT and stakeholders
  • Experience in the banking sector, with an understanding of regulatory obligations is a strong plus
  • Ability to take initiatives (make proposals and drive them to completion)
  • Organizational skills (being proactive)