Description

We are seeking a highly skilled and motivated Infrastructure Generalist to join our Service Delivery team. The ideal candidate will be responsible for leading and managing various technical projects and providing technical thought leadership. This role requires strong skills in Azure and Active Directory, as well as the ability to lead cloud-related projects and provide technical architecture and road mapping.

Key Responsibilities:

  • Technical contributions: Act as a technical contributor in areas such as Servers (physical and virtual), SCCM and Windows, and Nutanix and VMWare.
  • Additional Technical contributions: Technical contributor in areas such as Citrix, Unix and Storage. Experience with print management (Papercut) would be a benefit.
  • Support the M365 ecosystem: Handle escalations and provide support for Microsoft-related issues.
  • Process improvement: Develop and implement processes to improve service delivery.
  • Technical solutions and architectures: Update and maintain documentation associated with the infrastructure environment.
  • Cloud-related projects: Project involvement such as ADFS to Azure SSO migrations, Azure landing zone, and Microsoft M365.
  • Collaboration: Work closely with various partners and teams.

Additional Responsibilities:

  • Technical skills: Handle server patching, architecture, solution design, documentation, and implementation work.
  • Cloud transition: Support the transition to a cloud, including projects related to Azure, such as the Enterprise Landing Zone, monitoring, alerting, cost analytics, and cloud backup solutions.
  • Support and escalation: Assist team members with support and escalation, including Microsoft M365 and Azure, Nutanix, patching SCCM (Patch my PC), and Print service (Papercut).
  • Monthly reports: Contribute to monthly look-back reports summarizing change tickets, incidents, tasks, and outages.

Qualifications:

  • Strong skills in Nutanix, Azure and Active Directory: Proven experience in leading technical projects and teams.
  • Excellent problem-solving and analytical skills: Ability to work collaboratively with cross-functional teams. Ability to work independently as well as in a team environment.
  • Strong communication and presentation skills: Proactive approach and familiarity with the team’s needs.
  • Preferred qualifications: Experience with ADFS/Azure SSO, Azure landing zone, and Nutanix.