IT Support Analyst

IT Support Analyst

Date Posted: 03/23/2026
Req ID: 47403
Faculty/Division: Faculty of Arts & Science
Department: Information and Instructional Technology
Campus: St. George (Downtown Toronto)
Position Number: 00045065
Existing Vacancy: Yes

Description:

About us:

The Faculty of Arts & Science is the heart of Canada’s leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacyof innovation and discovery that has changed the way we think about the world.
The Faculty’s Divisional IT team, Information and Instructional Technology (IIT) is a crucial source of support for teaching, research, and administrative operations. We are a high volume, collaborative, service focused team, supporting the day-to-day IT needs for numerous Faculty units and work with local, departmental IT teams as well as institutional IT partners to deliver and support technology initiatives which have included Microsoft 365 services including SharePoint, Multi Factor Authentication, Learning Management Engine and VoIP. Core functions include Infrastructure-Server/Networking & Data Centre, Client Services Teaching Technology and End User TechnologySupport, Product & Delivery Services and Applications & Development.

Your opportunity:

A crucial and valued team member, the IT Support Analyst provides prompt, courteous, and efficient service in a fast-paced and team-oriented environment. The incumbent responds to requests in a timely fashion, and follows up to ensure that outstanding technical issues are appropriately addressed.

Your responsibilities will include:

Responding to routine end-user service requests in a timely fashion and following-up on outstanding items.Documenting detailed explanations on computing support procedures applied to resolving end-user issues.Applying established standards and adhering to risk and security protocols when deploying software and hardware and supporting clients.Ongoing learning, support and maintenance of shared spaces including labs, teaching spaces and meeting rooms.Contributing to projects and initiatives as assigned.Staying current on all end user facing technologies and consistently improving technical and support skills.Providing orientation to others on work procedures and practices.

Essential Qualifications:

College Diploma (2 years) in Computing Support, Networking, or an equivalent combination of education and experience.Minimum two years of recent and related experience in a computing support role with knowledge of a wide range of technology and technical proficiency (computer software, hardware, telecom technologies, networking basics etc.)Demonstratable experience working with: IT Service Management “customer focused support” processes and ticketing systems (such as Service Now or equivalent); endpoint management tools (Quest Kace, SCCM); remote support tools (such as Bomgar).Demonstratable experience with IT Request for Change (RFC)/Change Management processes in an operational environment.Experience supporting significant IT rollouts and deployments, involving direct collaboration with IT teams and clients/end-users to ensure successful implementation and adoption.Experience with Microsoft 365Demonstrated experience with a range of operating systems (e.g. Windows 7/10/11; Mac).Demonstrated experience delivering high-quality customer service, with strong active listening skills and a proven commitment to professionalism and service excellence in client interactions.Excellent problem-solving, multi-tasking, and time-management skills.Excellent customer service and active listening skills, with strong commitments to provide high quality service and professionalism.Strong collaborator in a team-oriented environment.Must be able to work a set schedule of alternating days/evenings/weekend shifts.

Assets (Nonessential):

Experience working within an IT department in post-secondary environment.Experience with IT support in a large, complex multi-departmental division.Experience providing support on audio visual/video conferencing equipment.Experience creating IT process and/or support documentation.Experience training IT team members.

To be successful in this role you will be:

ArticulateApproachableCommunicatorPatientProactiveResourceful

NOTES:

If you are a current USW staff member, please apply using the “Current Staff Apply Here” button on the University of Toronto Careers page.This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the University of Toronto’s Alternative Work Arrangements Guideline.

Closing Date: 04/01/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 06 — $56,731. with an annual step progression to a maximum of $72,548. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

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Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact uoft.careers@utoronto.ca.

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