Manager, IT Applications – CRM

Our client is a global cannabis company with operations across Europe, North America, and South America. Driven by a passion to help people improve their lives, they’re home to a diverse team committed to making their brands the cannabis provider of choice for patients and consumers. Their high-quality, innovative brands—Aurora, Aurora Drift, San Rafael ’71, Greybeard, and Whistler—form the backbone of their success.

What truly sets them apart is their people and their passion. Known internally as the “A-Team,” they’re a high-performing group of cannabis experts, innovators, and champions who work, learn, and grow together. They think BIG, act BOLD, and execute with PURPOSE—cultivating the ultimate cannabis experience for their global community.

Job Summary

Reporting directly to the Director, IT Commercial, Finance & HR Solutions, we are looking for a talented and motivated Manager, IT Applications – CRM to join our dynamic team who enjoys working in a fast-paced environment. As a Manager of IT Applications – CRM, you will be responsible leading a technical team that supports Microsoft D365 and Clinic Applications, globally. You will leverage your strong leadership and technical skills to introduce innovative solutions that help shape the future of Aurora and allow us to open the world to cannabis. Sounds Interesting? Here’s a little more…

As the Manager, IT Applications you will be involved in …

• Managing a team supporting technical application activities and foster their professional growth and development
• Performing daily operational support of applications and liaise with business stakeholders to define and ensure SLAs and expectations are met
• Leading the implementation of all new system applications by developing roadmaps, defining functional and business requirements and developing and presenting business cases to senior leadership for approval
• Ensuring proper security measures are implemented to protect computing resources and critical data and train new users by ensuring IT Operational Documentation is relevant
• Participating in Audit Reviews and ensure applications are SOX compliant and work closely with other IT teams to ensure production applications are performing and operationally stable
• Managing all aspects of business as it relates to IT application systems, including upgrades, testing, and coordinating service outages
• Developing and manage departmental expenditures to ensure alignment with approved Capital and Operating budgets

You would be the best fit for this role if you have…

• A Bachelor’s Degree and/or college diploma in Engineering, Science, Technical discipline, or related field
• Post-secondary education, such as a Bachelor’s Degree, in Computer Science or related field
• 15 + years of relevant work experience in the IT industry with 5 + years supporting Enterprise level applications and managing application teams (we would also welcome an equivalent combination of education, training, and experience)
• Prior leadership experience building and nurturing high-performing teams in remote locations and managing projects with cross-functional groups
• Strong technical experience and knowledge supporting applications such as CRM (MS Dynamics) and ERP (Sage X3 preferred) systems and collaborating with business units to define requirements and introduce solutions
• Strong understanding of the Software Development Life Cycle (SDLC)
• Experience with Dynamic 365 integrations and Microsoft Power Automate.
• Experience with cloud hosted applications in AWS/Azure and supporting custom configured COTS products
• Experience with ServiceNow or similar incident management software
• Understanding of incident response, incident management, and change management processes and best practices. ITIL certification is considered an asset.
• Experience with IT General Controls, SOX compliance and audit controls is considered an asset.
• Familiarity with Business Applications: Shopify, Sharepoint, and Master Data Management Applications.
• Experience with AI tools and applications that align with business objectives, ensuring they are integrated effectively with existing systems and processes

Bonus points if you have…

• Ability to multitask a diverse workload of complex projects with competing interests
• You’re a natural relationship builder who can collaborate with all levels of the organization in remote environments to drive business value
• You’re a strong communicator with the ability to convey complex technical terms in simple and engaging formats to elevate the user experience
• You’re an expert at root cause analysis and enjoy tackling challenges and finding solutions quickly in fast-paced environments
• You’re a people-oriented leader who goes above and beyond to nurture the success of others
• Knowledge of the cannabis industry and experience working with highly integrated business units and systems to deliver sound solutions