Manager, Service Delivery, Kelowna (YLW)

The Canadian Air Transport Security Authority (CATSA) has 1 (one) exciting indeterminate opportunity within the Operations branch at the Kelowna International Airport (YLW).

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?

CATSA is world leader in aviation security and screening with a mandate to protect the public. A Crown corporation, it features a mix of public service and private sector diverse backgrounds in which is reflective of the varied background of its employees. CATSA encourages innovation and creativity and offers a healthy and diverse workplace where employees work in an environment where they can be their true selves and feel energized and proud. 

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you!

Summary of responsibilities:

The Manager, Service Delivery, is responsible for managing the daily provision of security screening operations by Service Contractors (SCs) in accordance with all applicable aviation transport security regulations and in close collaboration with all key stakeholder representatives at the assigned airport(s) within a defined region. The Manager, Service Delivery, performs all other duties and responsibilities related to the position as required.

What you need to succeed

To qualify for the position, you must have:

•    Graduation from a recognized college or university with a specialization in administration, logistics, social science or another specialty relevant to the duties of the position.

•    A minimum of six (6) years of operational experience including liaising, developing collaborative working relations and establishing communication links with various external stakeholders within the industry.

•    A minimum of four (4) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical.

•    A minimum of three (3) years of experience writing reports and giving recommendations to management.

•    Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.

This position is best suited to individuals with the following skills and abilities:

•    Effective communication skills (both orally and in writing) in conveying operating standards and procedures.

•    Ability to impact and influence others.

•    Ability to work effectively under time constraints and stress.

•    Ability to learn quickly and apply new concepts.

•    Skilled in developing creative and effective learning solutions.

•    Ability to work successfully in a team environment.

•    Strong analytical skills.

•    Sound judgment.

Valuable skills include:

•    Exposure to unionized work environments.

•    Knowledge of the aviation industry and the related regulatory and security issues.

•    Knowledge of CATSA’s mandate and priorities, as well as an awareness of relevant legislation impacting CATSA.

•    Familiarity with performance monitoring tools and software.

Specific work requirements:

•    Ability to work overtime as required

•    Ability to travel as required

•    Language Profile: English essential

•    Ability to obtain and maintain a Secret security clearance; and

•    Be a Canadian citizen or permanent resident.

Additional information:

•    Please note that candidates that meet all the position requirements, including the language profile, will be given first consideration however, we invite all interested candidates to submit their applications;

•    While we appreciate all the candidates’ interest, only those being considered in the process will be contacted;

•    CATSA will use this opportunity to establish a candidate pool that may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications;

Our commitment to Diversity, Equity and Inclusion

As an employer committed to a fostering a diverse and inclusive workforce that reflects the public we serve, we encourage candidates in designated groups – women, visible minorities, Aboriginal persons and persons with disabilities – to apply and self-declare by answering the questions on the online application form.

CATSA is committed to fostering an inclusive recruitment process and work environment. Accommodations are available at every stage of the hiring process and may include pre-interview information, modified interview formats, accessible settings, adaptive technologies, additional time, and more. These measures are designed to remove barriers and ensure a fair assessment, allowing candidates to fully demonstrate their skills and qualifications.

Candidates who require accommodations that prevent them from applying online should communicate via HumanResources-RessourcesHumaines@catsa.gc.ca or 1-833-339-1021 (TTY) prior to the closing date.