Mortgage Collections Specialist

Mortgage Collections Specialist

Location: Toronto, ON – Hybrid (3 days on-site per week)

Job Type: Contract, 6 months, Full-Time

Clearance: Criminal background check, credit check, and professional references required

Language: Strong English communication required, both written and spoken. French is an asset.

Compensation: $55,000 – 70,000 annually

About the Opportunity

This is an exciting time to join a growing financial services organization that is evolving rapidly following a major merger and expansion. The collections teams have doubled in size, creating a collaborative, energized environment where experienced professionals can make a meaningful impact while helping shape future processes and best practices.

In this role, you’ll focus on early-stage mortgage collections, working with residential and small commercial accounts between 1 and 30 days in arrears. You’ll support clients through respectful, solutions-based conversations, helping them bring accounts current while protecting the organization’s portfolio. It’s a people-first role where strong customer service and sound financial judgment go hand in hand.

What’s in it for You

You’ll join a team known for its inclusive culture, open communication, and transparency. Learning and development are strongly supported, and your experience will be valued as the team continues to grow and mature. This is an ideal opportunity for a seasoned collections professional who enjoys relationship-building and wants stability within a high-performing, supportive environment.

Your Responsibilities

• You’ll manage a high-volume portfolio of mortgage accounts, handling 300–400 files weekly while maintaining performance targets.
• You’ll connect with clients through phone, email, letters, and SMS, guiding them toward payment solutions and relief options.
• You’ll build relationships with repeat clients, understanding their circumstances and helping drive long-term account stability.
• You’ll document all activity accurately using systems such as Techcom, FIS, and SAP, ensuring compliance and transparency.
• You’ll collaborate closely with customer service and collections teams to ensure seamless client handoffs and outcomes.

Skills and Qualifications

• 2+ years of experience in collections, mortgage servicing, or a financial services call centre environment.
• Strong understanding of mortgage arrears processes and customer-focused recovery strategies.
• Experience working with high-volume portfolios and performance-driven targets.
• Comfortable using systems such as Techcom, FIS, SAP, or similar financial platforms.
• Excellent communication, empathy, and negotiation skills with a solutions-focused mindset.

Why Partner with Altis

If you’ve never worked with a staffing agency before, don’t worry, we make it easy. You’ll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We’ll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent.

Thank you for your interest in this opportunity.

Learn more about what it’s like to work with Altis:

[altisrecruitment.com/working-with-altis]