Description
Online Operations SpecialistJob Description:We are looking for an Online Operations Specialist to lead and manage our digital sales channels, including third-party delivery platforms. This role focuses on optimizing online performance through daily platform operations, digital promotions, and data analysis.Responsibilities:Manage day-to-day operations on third-party delivery platforms (e.g., Uber Eats, Fantuan, DoorDash), including menu updates, pricing, and product listingsPlan and execute monthly promotional campaigns and seasonal activities on delivery platformsMonitor performance metrics (sales, traffic, conversion rate, ROI) and provide regular reports and optimization strategiesCoordinate with internal teams to ensure smooth operations across digital platforms (e.g., operations, marketing, and design)Research competitor activities and platform trends to identify growth opportunitiesHandle customer feedback and platform-related issues, ensuring timely resolutions and high service qualityRequirements:Bachelor’s degree or above in E-commerce, Marketing, Business, or a related fieldMinimum 1 year of experience in online operations, preferably in the food & beverage or retail sectorFamiliar with major food delivery platforms and their backend systemsStrong analytical skills with the ability to interpret data and optimize campaignsDetail-oriented with excellent organizational and multitasking abilitiesProficient in Excel, Google Sheets, and platform analytics toolsExcellent communication skills in both English and Mandarin
