Operations Supervisor (1-year contract)

Reporting to the Senior Manager of Training Operations, the Operations Supervisor is responsible for the day-to-day management of worksite trainers in the field. This role ensures the successful delivery and continuous improvement of training programs while maintaining the highest safety standards.

The Operations Supervisor will be responsible for scheduling, providing regular coaching and guidance, and conducting evaluations for trainers to ensure that trainees receive fair, consistent, effective, and timely training within specified timelines and budgets. Safety will be at the core of all activities.

This is a 12-month contract position based on site, requiring flexibility between day and afternoon shifts when required, with scheduling adjustments made as needed.

Responsibilities

• Oversee all activities on site including work performed by contractors, trainers, trainees and trades.
• Responsible for the on-site delivery of the Quarterly Training Plan targets to ensure that the right people, with the right skills are in the right place, at the right time.
• Develop Safe Work Procedures and actively participate in joint safety meetings with internal teams and external stakeholders to promote a safe and compliant work environment.
• Project management support for Terminal expansions and installation of new equipment that requires training to workers in advance of going live.
• Responsible to lead by example and routinely complete in field leadership interactions with trainers and trainees.
• Responsible for the quality of training programs to ensure that rated workers will be able to productively and safely perform work for our members.
• Maintain the safety and quality of our training operations.
• Foster collaborative working relationships with member company representatives, union trainers and coordinators.
• Determine the quantity and frequency of training to ensure enough candidates are trained to meet needs of the employers, and monitor to ensure needs, training targets and budgets are met.
• Support Operations Supervisors, trainers, trainees and coordinators by ensuring they have appropriate materials, facilities and equipment.
• Analyze existing training programs to and assess quality and efficacy; develop actions where deficiencies exist.
• Validate course content ensuring that it is current, relevant and meets regulatory compliance.
• Collaborate with subject matter experts and technical advisors to determine training needs and objectives.
• Monitor and approve exceptional training circumstances. Ensure justification for training outside of budgets.
• Arrange and supervise retraining, evaluation and documentation as required.
• Ensure BCMEA management rights are represented.
• Investigate circumstances of accidents and incidents.
• Ensure the trainers are following the training delivery plans, safety of the training activities are maintained and evaluation core competencies are being signed off.
• Manage the work of unionized trainers, trainees, coordinators and regular workforce.

Qualifications

• University degree in business, engineering, logistics and/or professional development in Health and Safety and 5+ years supervisory experience preferred or increased supervisory experience would be considered.
• Proven ability to work effectively with a diverse and heavily unionized workforce.
• Strong analytical aptitude, proven research skills and the ability to assess and interpret data.
• Excellent interpersonal skills and the ability to engage others professionally on sensitive issues.
• Previous experience delivering on-the-job training, particularly in a unionized environment, is an asset.
• Alternative experience coaching and mentoring on the job in a unionized environment acceptable.
• Good oral and written communication skills.
• Aptitude for critical thinking, problem solving and the ability to resolve issues in a timely manner.
• Ability to successfully manage personnel and multiple projects on time and on budget.
• Self-motivated and the ability to work effectively with minimal supervision.
• Advanced user of Microsoft 365.
• Driver’s License and access to own vehicle required.
• Experience driving a collaborative safety culture.
• Transport Security Clearance Eligible.

BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.