Program Manager – AI/ML & Marketing Analytics

Job Title: Program Manager – AI/ML & Marketing Analytics (Retail)

Location: Remote, US, Canada (Must align with PST working hours)

Type: Contract (6+ months, extendable)

About the Role

We are hiring for a Program Manager to lead enterprise-scale AI/ML and marketing analytics initiatives for one of our premier retail clients.

The ideal candidate will have extensive experience managing analytics, data science, and AI/ML programs in a retail or eCommerce environment, with proven success in cross-functional coordination, stakeholder management, and Agile delivery.

Key Responsibilities

• Own end-to-end delivery of AI/ML and analytics programs across marketing, merchandising, and customer experience functions
• Collaborate with marketing, data science, analytics, engineering, and business teams to ensure program success
• Translate business objectives into actionable program roadmaps with clear milestones and success metrics
• Drive Agile delivery practices, including sprint planning, backlog prioritization, and retrospectives
• Oversee data collection processes, model deployment cycles, and measurement frameworks
• Manage risks, remove blockers, and ensure high-quality program deliverables
• Prepare and deliver executive-level updates, reports, and dashboards

Required Qualifications

• 8–12 years of experience in program or project management in enterprise environments
• Proven track record leading AI/ML, data science, or analytics programs, ideally in retail/eCommerce
• Strong understanding of marketing analytics and KPI frameworks (ROI, customer segmentation, media effectiveness, personalization)
• Exceptional stakeholder management, communication, and cross-functional leadership skills
• Proficiency with program management and collaboration tools (JIRA, Smartsheet, Confluence, MS Project)
• Agile methodology experience

Nice to Have

• Exposure to Marketing Mix Modeling (MMM) or media analytics programs
• Familiarity with Bayesian/Frequentist modeling concepts
• Experience working with large-scale CPG marketing data
• Background in omnichannel attribution or advanced marketing measurement