Provincial Safety Management System (PSMS) And Research Ethics Board (REB) Systems Manager

The PSMS and REB System Manager is responsible to provide leadership, direction and oversight to the development, management and administration of the Provincial Safety Management System (PSMS) and the Research Ethics Board (REB) software systems. This position reports to the Director of Organizational Excellence and Ethics while maintaining a strong collaborative relationship with ITSS, software vendors and many corporate divisions such as Quality and Patient Safety, Research Ethics Board and REB Coordinator, Human Resources, Employee Wellness and Safety, Medical Affairs, Privacy and Information Management, Patient Experience, Patients Relations and Navigation and Health Analytics. The incumbent manages the scope, policy direction, quality improvement processes and budget for the PSMS and the Research Ethics Board system office. The manager is also responsible for providing leadership and expertise in the areas of risk assessment, advice, and mitigation strategies for Health PEI Corporate Service Areas – Medical Affairs, Human Resources, Performance and Innovation, Quality and Patient Safety, Professional Practice, Patient Experience/Patient Relations and Navigation, Privacy and Information Management, etc. This includes leading patient safety incident investigations and leading Quality Improvement Activities in these program areas.

Duties:

• Provides leadership, strategic direction and oversight for the development, management and administration of the PSMS and REB Office, including PSMS and REB software systems.
• Responsible for approving new and existing employee security access and scope requests, developing new roles and responsibilities within PSMS, managing the PSMS Help Desk, determining future software system enhancements, approving system configuration changes, quality assurance, policy and guideline development and compliance monitoring.
• Responsible for the development, coordination and monitoring of a provincial training plan for PSMS and REB system including the evaluation of same.
• Leads the development and utilization of the Provincial Safety Management System (PSMS) as the provincial electronic database that allows the identification of incidents to patient/resident/clients, employees, and the organization.
• Provides subject matter expertise on all business processes regarding incident management in PSMS.
• Provides analysis, support and advice on planning for a variety of Health PEI programs and services as it relates to the reporting of patient and staff safety incidents, employee incidents and research requests.
• Works with various stakeholder groups such as Quality and Patient Safety Division (Quality Risk Consultants), the REB and REB Coordinator, and the Patient Experience, Patient Relations and Navigation Division, e-Health Management Team and Health Analytics, Human Resources, and Employee Wellness and Safety, Medical Affairs, Privacy and Information Management, including all other operational program and service areas within Health PEI and external stakeholders include IT Shared Services, the RL- Datix and E-vision vendors, Healthcare Excellence Canada, Canadian Institute for Healthcare Improvement (CIHI), the Atlantic Health Quality Patient Safety Collaborative, Accreditation Canada to ensure the data within PSMS and REB- Synto is meeting identified program goals and objectives.
• Works with key stakeholders to identify short and long-term objectives with strategies on PSMS and REB data that will achieve optimal end user and leadership outcomes and align with Health PEI’s mission, vision and strategic plan.
• Develops and continuously evolves an auditing program for PSMS and REB software systems to ensure all privacy and security standards are adhered to. Coordinates effective problem management and decision making by gathering information through environmental scans, consolidating relevant data/information, building working relationships and anticipating the effects of trends and issues.
• Liaises with the appropriate Health PEI manager/leader on audit results to ensure compliance with appropriate business processes/practices.
• Creates and manages the Change Control process; responsible for managing requests/inquiries, which includes the receipt, tracking, evaluation, and prioritization of requests for changes in support of business operations and longer-term planning.
• Manages and forecasts the PSMS/REB system program budget and ensures expenditures remain within allocations throughout the annual budget cycle of Health PEI.
• Identifies and secures resources to support PSMS/REB system changes, upgrades or integrations through the Health PEI and ITSS governance structures.
• Seeks funding, following Government Procurement Process, and manages the financial component of the following as required: Request for Quotes, Statements of Work, Request for Proposals.
• Provides accurate interpretation and application of policies, procedures, and legislation related to patient/resident/client safety reporting and investigation, Quality Improvement Activities, disclosure of patient safety incidents, sharing of personal health information, provision of ethical health care, and response to patient and/or family feedback;
• Promotes a culture of patient safety and high quality, ethical patient/resident/client care in assigned program areas using evidence -based literature and best practices, Accreditation standards, risk management and quality improvement principles and uses applicable legislation and directives both provincially and nationally to support decision making.
• Provides consultation and guidance to Health PEI Corporate programs- executive leaders, directors, physicians, and managers to ensure appropriate follow through of incident/ feedback investigation, file management and patient/resident/client/family disclosure in accordance with Health PEI policy.
• Determines appropriate level and method of investigation when patient and/or family feedback and/or patient/resident/client safety incidents occurs within Health PEI Corporate programs.
• Works collaboratively with key external stakeholders such as the Self-Insurance Risk Management Fund, College of Registered Nurses and Midwives of PEI, College of Physicians and Surgeons of PEI, allied health governing bodies, other government departments, law enforcement and the Public Guardian office.

Minimum Qualifications:

• Bachelor’s Degree in a clinical health-related profession is required. Master’s degree is considered an asset.
• Appropriate licensure/membership in professional organization is required.
• Extensive knowledge and understanding of the PEI health care system is required;
• Must have working knowledge in the areas of quality management principles and processes, risk management, and results measurement;
• Must have considerable experience leveraging technology to support and advance health care practices including the development and reporting of data;
• Must have experience in researching and developing indicators by analyzing data collected through health systems;
• Must have experience leading the management and/or development of an electronic health information system;
• Considerable experience in leadership, group facilitation, conflict resolution and change management is required;
• Considerable experience in strategic planning, program development, policy development, implementation and change management;
• Considerable experience in Continuous Quality Improvement including quality improvement activities and experience managing organizational risk is required.
• Considerable knowledge of Accreditation Canada standards;
• Working knowledge of relevant legislation is required.
• Demonstrated initiative, judgement, critical thinking, problem solving and dependability skills in completing work assignments;
• Demonstrated ability to carry out complex analyses, organize, plan and think strategically;
• Demonstrated ability to work in a complex changing environment with experience juggling multiple priorities;
• Proven organizational and communication skills including conflict resolution, negotiation and contract management;
• Proven skills in working with internal, external and third-party stakeholders on productivity and performance measures and trends;
• Proven ability to work collaboratively with multiple stakeholder groups;
• Knowledge of business/management planning, reporting and accountability; and government processes.
• Excellent interpersonal skills and ability to work effectively across multiple disciplines and initiatives is required;
• Applicant must have a valid driver’s license as travel is required;
• Must have a good previous work and attendance record.

Other Qualifications:

• Certification in Risk Management would be considered an asset;
• Completion of the Patient Safety Officer course through the Canadian Patient Safety Institute/ Healthcare Excellence Canada would be considered an asset.

Important Notes:

Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

This competition may be used to fill future job vacancies.

Salary Range: $47.63 – $58.70 per hour (Level 21)

Bi-Weekly Hours: 75 Hours Bi-Weekly / Mon – Fri

Posting ID: 172232

Closing Date: Tuesday February 24, 2026 at 4:00pm