Regional Vice President of Operations, Self-Storage

Regional Vice President, Operations

Location: Remote – Canada (with regular regional travel)

Experience Level: Senior Leadership – Storage experience is a must

Position Overview

The Regional Vice President, Operations is a senior field leadership role responsible for driving operational performance, revenue growth, and employee engagement across a multi-market self-storage portfolio. This leader will oversee District Managers, serve as a key connector between field operations and home office teams, and partner closely with executive leadership to optimize operating income, control expenses, and scale best-in-class operational practices.

This role is ideal for an experienced, hands-on operations leader who thrives in multi-site environments, brings strong financial and people leadership capabilities, and can translate strategy into consistent field execution.

Key Responsibilities

Regional Leadership & Field Operations

• Lead, coach, and develop regional District Managers, providing ongoing feedback and performance management to elevate leadership effectiveness
• Ensure strong, consistent communication between field operations teams and corporate departments (Operations, Finance, Marketing, HR, Training)
• Drive a culture of employee engagement, accountability, sales excellence, and customer service across all facilities
• Conduct regular property visits to ensure compliance with operational standards, policies, and performance expectations

Financial Performance & Budget Management

• Own oversight of controllable expenses to maximize operating income across the regional portfolio
• Manage and monitor payroll budgets across multiple markets, including cross-border operations
• Partner with the COO and EVP of Operations to prepare and manage:
• Property operating budgets
• Capital expenditure budgets
• Operational reviews and performance reporting
• Expense analysis and variance reporting
• Use data and analytics to identify inefficiencies and implement corrective actions

Revenue Growth & Strategic Initiatives

• Develop and execute innovative strategies to increase occupancy, rental activity, and revenue growth
• Partner with Marketing to support regional marketing plans, ensure effective execution, and evaluate impact on performance
• Collaborate with District Managers on field-level initiatives that expand customer reach, improve conversion, and reinforce brand value
• Stay current on market trends and competitive dynamics to identify opportunities for expansion and performance improvement

Talent, Training & Organizational Development

• Partner with District Managers on hiring, retention, and staffing strategies across field operations
• Work closely with the Training team to design and roll out training programs for new initiatives, systems, and operational standards
• Support the development of future leaders through coaching, succession planning, and performance feedback

Qualifications & Experience

• Minimum 8+ years of experience in multi-site operations leadership within retail, consumer services, or related environments; must have self-storage experience.
• Demonstrated success leading and inspiring large, geographically dispersed teams
• Proven experience with budget development, financial planning, and operational performance management
• Strong understanding of operational KPIs, expense control, and revenue optimization
• Ability to implement structure, streamline processes, and scale operations in fast-growing environments
• Excellent analytical, decision-making, and problem-solving skills
• Strong communication and leadership presence, with experience partnering at the executive level
• Bachelor’s degree in Business, Management, or a related field required; MBA or Master’s degree a plus
• Willingness and ability to travel regularly across assigned markets

What Success Looks Like

• Consistent improvement in operating income and controllable expense management
• Strong engagement, retention, and performance of District Managers and field teams
• Measurable revenue growth driven by disciplined execution and innovative field strategies
• Seamless collaboration between field operations and corporate leadership
• High standards of service, sales execution, and operational consistency across the portfolio