Description
Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property! Located on the corner of Hornby and Robson Street, in the very heart of Vancouvers most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.
Are you ready to elevate your hospitality career?
We are currently recruiting for a self-motivated Director of Operations eager to lead our team of elite hospitality professionals who redefine luxury service and guest experience daily. This position will report directly to the Managing Director, Elpie Marinakis. Join a family-owned and operated business that fosters a culture of positivity, growth and communication.
TripAdvisor 2024 Travelers’ Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
· Proud Michelin Key holder 2024- Wedgewood Hotel & Spa
· Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
Oversee the strategic and day-to-day operations of Rooms, Food & Beverage, Spa, and Events to deliver an impeccable and consistently elevated guest experience.
• Lead executive and departmental meetings to ensure clear communication, cross-functional alignment, and swift resolution of operational challenges.
• promote a high-performance culture rooted in accountability, engagement, and collaboration.
• Lead by example through an approachable leadership style and open-door policy, fostering team trust, communication, and morale.
• Collaborate with ownership and senior leadership to shape long-term operational strategy, business planning, and success metrics.
• Partner with Front Office and Revenue Management teams to optimize ADR, RevPAR, and overall revenue performance while enhancing guest satisfaction.
• Oversee labour forecasting, budgeting, and expense management to ensure operational efficiency and achievement of financial objectives.
• Serve as a brand ambassador for Wedgewood within the luxury hospitality community, representing the property with professionalism and distinction.
• Build strategic relationships with industry partners, vendors, and stakeholders to uphold and enhance the hotel’s reputation and positioning.
• Minimum 5 years of progressive leadership experience in luxury hotel or resort operations.
Experience working in a family-owned, high-touch hospitality environment is a strong asset.
Degree or diploma in Hospitality Management, Business Administration, or related discipline.
Experience working with unionized teams and understanding of BC labour law is an asset.
95,000–$110,000, plus performance-based incentives
Comprehensive benefits (Extended Health, Dental, Vision)
Access to professional development, Relais & Châteaux global network, and hospitality events
Apply now to redefine luxury hospitality at the Wedgewood Hotel & Spa.
~ Join us and create unforgettable moments for guests while building your legacy in Canada’s top-rated hotel.
