Salesforce Service Cloud Voice Consultant – Addition+

Salesforce Service Cloud Voice Consultant

At the forefront of Salesforce, Data Cloud, and AI innovation, this consultancy helps enterprise clients simplify operations and deliver real results. They’re growing their team with a Salesforce Service Cloud Voice Consultant — someone who can blend technical expertise with commercial understanding to transform how clients serve their customers.

Role Overview:

• Location: Remote (Canada OR US)
• Package: Competitive salary + benefits + performance bonus
• Industry: Technology Consulting / Salesforce

What You’ll Be Doing:

• Lead discovery workshops to understand client service models and contact center needs.
• Design and implement Salesforce Service Cloud Voice (SCV) integrated with Amazon Connect.
• Create intelligent IVR flows, call routing, and omnichannel service strategies.
• Translate business requirements into scalable Salesforce solutions and user stories.
• Collaborate with developers, architects, and admins to deliver end-to-end implementations.
• Support user training, testing, and post-launch optimization.
• Stay ahead of Salesforce and AWS updates, advising clients on future improvements.

Main Skills Needed:

• 5+ years’ experience with Salesforce Service Cloud and contact center solutions.
• Proven hands-on expertise in Service Cloud Voice (SCV) and Amazon Connect.
• Strong understanding of Omni-Channel, Case Management, Knowledge, and Flows.
• Ability to design scalable CTI and telephony integrations (VoIP, SIP, WebRTC).
• Confident communicator with excellent stakeholder and documentation skills.
• Salesforce and AWS certifications highly desirable.

What’s in It for You:

• Join a high-performing team defining the future of enterprise operations.
• Work with leading-edge Salesforce and AI technologies.
• Exposure to complex, global projects and Fortune 500 clients.
• Supportive, collaborative culture that values autonomy and innovation.
• Continuous learning and clear progression pathways.

Careers move fast. Let’s make sure yours is heading the right way.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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