Description
Job Title : Operations Lead, SAP Cloud Applications
Duration : Nov 1, 2025 – Mar 31, 2026
Location : Calgary, AB — 100% mandatory onsite
About the Team & Impact
Join a transformation-focused team responsible for the operations, integration, and development of SAP Cloud solutions across a portfolio of 20+ applications. You will lead day‑to‑day operations, vendor delivery to SLAs, and project execution—ensuring our SAP cloud landscape is reliable, scalable, and aligned with business needs.
Responsibilities
- Lead SAP Cloud operations and act as the point of escalation to resolve high‑priority production issues quickly.
- Plan and evolve the SAP cloud application landscape in partnership with solution design teams to meet business goals.
- Own vendor management: direct outsourced teams, monitor service queues, and ensure delivery meets contracted SLAs.
- Design and implement processes that enable effective multi‑vendor delivery and reduce operational risk.
- Develop and enforce technical standards; review/approve code violations, developer access, and production data access.
- Oversee integrations between S/4HANA and SAP Cloud solutions to maintain secure, reliable data flows.
- Guide development of RESTful ABAP, SAPUI5, and Java apps on SAP Business Technology Platform (BTP).
- Administer and configure BTP services such as CPI (Cloud Platform Integration), Workflow, and Portal.
- Retain critical knowledge in‑house by defining documentation and transition-to-sustain processes.
- Contribute to project delivery: scope, plan, and ensure technical documentation meets sustainment guidelines.
- Partner with business and functional teams to drive continuous improvement and value realization.
- Provide leadership to an outsourced Cloud Admin/development team of 5–10 professionals.
Must‑Have Qualifications
(please explain your proficiency, provide technical details and/or examples)
10+ years SAP experience, including 3+ years integrating S/4HANA with SAP Cloud applications.
3+ years developing RESTful ABAP, SAPUI5, and/or Java on SAP BTP.
3+ years administering/configuring BTP services (e.g., CPI, Workflow, Portal).
Demonstrated vendor/outsourcing leadership, SLA governance, and service queue oversight.
Proven decision‑making, communication, and people leadership skills.
Strong SAP change management knowledge and adherence to development standards.
Ability to review/approve code quality and access requests in production environments.
Bachelor’s degree in Computer Science/Engineering and/or Business Management (or higher).
Nice‑to‑Have – Experience on either side of an outsource relationship (client or vendor).
Nice‑to‑Have – Business process knowledge of SAP‑enabled functions.
Nice‑to‑Have – Oil & Gas domain familiarity.
Nice‑to‑Have – Road‑mapping operations and presenting to senior management.
Nice‑to‑Have – Process design across multi‑vendor delivery environments.





