Description

About Quantiphi:

  • Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.
  • Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate – we lead.
  • Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.

We have been recognized with:

  • 17x Google Cloud Partner of the Year awards in the last 8 years
  • 3x AWS AI/ML award wins
  • 3x NVIDIA Partner of the Year titles
  • 2x Snowflake Partner of the Year awards
  • Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
  • We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
  • We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

For more details, visit: Website or LinkedIn Page

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

Job Description:

Responsibilities:

  • Collaborate with client business and IT teams to gather and document requirements for call flows, including call navigation, prompts, response handling, and error management.
  • Define and document queue configurations — routing logic, agent targeting, wait time, overflow, and priority behaviors.
  • Validate Agent Desktop configurations.
  • Support statistics and reporting validation, ensuring accuracy across operational dashboards and reports.
  • Collaborate with BI and Platform teams to define data and reporting requirements (containment, sentiment, CSAT, AHT, queue performance).
  • Provide ongoing analytical insights and documentation updates during implementation.

Must Have Skills:

  • BigQuery, Looker / Looker Studio, Dataflow, and Dialogflow CX console.
  • Queue routing and agent configurations.
  • Dialogflow CX
  • SQL, data validation, and performance reporting.
  • Understanding of Contact Center KPIs
  • Strong Communication skills in English & French

What’s in it for YOU at Quantiphi?

  • Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
  • Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
  • Work where innovation happens – work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
  • Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.