Senior Business Analyst – Product AI Program (Edtech) – québec city

Role Overview

We are seeking a self-directed, dependable, and highly competent Business Analyst to support the Director of Product Management in scaling the Product AI program within Virtual Schools (PVS). This role will assist in driving clarity and execution across multiple AI workstreams, including AI Teacher Assistant and AI Student Tutor programs.

The ideal candidate will be a proactive problem-solver with strong organizational and communication skills, capable of supporting cross-functional collaboration and maintaining momentum across product initiatives.

Key Responsibilities

Backlog Hygiene & Agile Support: Assist the product manager in maintaining and organizing backlogs, ensuring capabilities, features, and user stories are well-structured and aligned with product priorities.

Requirements Refinement: Collaborate with product managers and delivery managers to elicit, document, and refine business and technical requirements.

Service Operations Analysis: Collect and analyze service operations data, including tracking total cost of ownership (TCO) and key performance indicators (KPIs) for product initiatives.

Issue Ownership: Independently follow up on well-scoped issues, driving them to resolution with minimal oversight.

Product Discovery Support: Assist in product discovery, including market analysis and hypothesis validation.

Go-to-Market Support: Assist the product manager in launch planning, readiness tracking, and coordination with marketing, training, and support teams.

Documentation & Reporting: Create and maintain clear, concise documentation including process flows, decision logs, and status reports.

Additional Support: Take on other product-related tasks as needed to support the evolving needs of the Product AI program.

Preferred Qualifications

3–5 years of experience in a Business Analyst or similar role, preferably in EdTech, SaaS, or AI-driven product environments.

Familiarity with Agile methodologies and tools (e.g., Azure DevOps, Jira).

Strong analytical skills with experience in data interpretation and visualization.

Excellent written and verbal communication skills.

Demonstrated ability to work independently and manage multiple priorities.

Experience supporting AI is a plus.

Comfort working in a matrixed organization with distributed teams.

Key Behaviors & Attributes

Self-Starter: Takes initiative and ownership without waiting for direction.

Detail-Oriented: Catches inconsistencies and ensures completeness in documentation and processes.

Collaborative: Builds strong relationships across functions and levels.

Curious & Analytical: Asks the right questions and digs into data to uncover insights.

Adaptable: Thrives in a fast-paced, evolving environment.

Outcome-Focused: Keeps the team aligned on goals and delivers value incrementally.