Senior Business Architect

Senior Business Architect (ERP – Finance & Accounting)

Location: Canada (Remote)

Employment Type: Full Time

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We’re the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world’s most respected brands. For over 25 years, we’ve been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.

As a Top Place to Work, we’re serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE’S WHAT THE JOB REALLY LOOKS LIKE

We’re seeking a Senior Business Architect to shape enterprise solutions across our Finance & Accounting landscape, with a strong emphasis on Oracle E-Business Suite (EBS) Finance.

As a Senior Business Architect, you will be the strategic connector between business objectives and enterprise technology—translating Finance & Accounting requirements into scalable ERP architectures and roadmaps. You’ll partner with Finance leadership, shared services, and technology teams to standardize processes, improve controls, and deliver value through Oracle EBS and adjacent systems.

HOW YOU’LL MAKE AN IMPACT

• Develop target-state business architecture for Finance & Accounting (Record-to-Report, Procure-to-Pay, Order-to-Cash, FP&A).
• Build and maintain solution roadmaps aligning to business outcomes, compliance, and operational KPIs.
• Define reference models, capability maps, and process taxonomies across the Finance domain.
• Lead functional architecture for Oracle EBS Finance modules (e.g., GL, AP, AR, FA, CM, SLA).
• Drive design workshops, gap/fit analysis, and solution options for enhancements, releases, and integrations.
• Serve as a trusted advisor to Finance leaders, PMO, and IT; influence decision-making with data and design trade-offs.

WHAT YOU’LL ACTUALLY DO

• Author and validate functional specs, configuration workbooks, test scenarios, and cutover plans
• Standardize and optimize core finance processes; design robust controls supporting audit and compliance (SOX, IFRS/GAAP as applicable).
• Establish KPIs/OKRs and reporting frameworks to measure value realization and process performance.
• Facilitate governance forums (design authority, change control) and ensure architectural integrity across programs.
• Partner with integration and data teams on master data governance (MDM), interfaces, and reporting/analytics (subledger to GL, reconciliations, close automation).

WHAT’LL SET YOU UP FOR SUCCESS

• 5 plus; years in ERP-focused business/solution architecture within Finance & Accounting systems, with proven Oracle EBS Finance functional expertise.
• Hands-on configuration/solutioning across EBS Finance (GL/AP/AR/FA/CM/SLA), multi-entity/multi-currency, period close, and intercompany.
• Solid understanding of R2R, P2P, O2C, chart of accounts design, subledger accounting, and financial controls.
• Delivery Acumen: Experience leading end-to-end projects (requirements → design → testing → deployment) in complex, global environments.
• Excellent communication, executive-facing presentation skills, and the ability to translate business needs into actionable architectures.
• Familiarity with BPMN, capability modeling, solution architecture artifacts, and test/defect/change management processes.
• Bachelor’s degree in Finance, Accounting, Information Systems, or related discipline (or equivalent experience).
• Experience with close optimization, reconciliations, or automation (e.g., BlackLine, Trintech).
• Exposure to cloud transformations (e.g., Oracle Cloud ERP, analytics platforms).
• Understanding of BPO/outsourcing operational models and shared services environments.
• Professional certifications (e.g., CPA, CMA, PMP, TOGAF, Oracle certifications).

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We’re bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don’t just talk about culture—we build it, live it, and keep making lives better every day.

What We Offer:

• Competitive base pay with performance-driven incentives
• Comprehensive benefits including medical, dental, vision, and 401(k)
• Career development through Alorica Academy’s open-access courses
• Real opportunities to grow within a global organization
• Access to our employee assistance program
• A collaborative, inclusive culture where innovation happens