Description

We are looking for a Senior IT Project Manager for a 12-month contract position, with possible extensions in Calgary, Alberta. Must be legally entitled to work in Canada.

The successful candidate will be required to work in-person at least two days per week, with additional in-office days as needed based on project requirements, and with flexibility to work remotely on other days.

Hours are 8am-4:30pm and 35 hours per week.

Role Description

We are seeking a Senior IT Project Manager to support the upgrade and migration of the existing on-premises service management platform to a SaaS based delivery model. The mandate is to ensure that existing service management outcomes are sustained, or suitably enhanced, while ensuring that future growth is scalable.

This role supports a large, cross-functional initiative focused on modernizing how services are requested, delivered, and supported across the organization. The Project Manager will work closely with an external implementation partner, software vendor and internal teams to coordinate delivery activities, support organizational change, and ensure the solution is adopted effectively across multiple service areas.

This is a hands-on role suited for someone who thrives in complex and evolving environments, works well independently, and can balance structured project delivery with strong people and change-focused practices. The role requires comfort working with technical concepts while focusing equally on communication, engagement, and readiness for change.

You will work closely with internal interest holders, service owners, technical partners, the external implementation partner and software vendor. You will report to the Manager, Service Transformation Projects, and work under the strategic direction of the Manager, Service Desk, while collaborating closely with the Service Desk business lead and team to ensure delivery aligns with operational priorities and service outcomes.

Responsibilities

  • Support the end-to-end delivery of a large-scale service management platform upgrade in partnership with the selected implementation partner and software vendor
  • Coordinate vendor-led implementation activities, including planning, timelines, deliverables, dependencies, and issue resolution
  • Support Organizational Change Management activities, including interest holder engagement, communications planning, training coordination, and readiness
  • Act as a liaison between the implementation partner and internal teams to ensure technical activities are aligned with operational needs and service delivery expectations
  • Support the review and improvement of impacted ITIL-based service management processes enabled by the platform, ensuring changes are clearly understood and transitioned into day-to-day operations
  • Prepare and distribute agendas, facilitate meetings, take minutes, and track action items from project meetings and governance forums
  • Support the end-to-end delivery of a large-scale service management platform upgrade in partnership with the selected implementation partner and software vendor
  • Coordinate vendor-led implementation activities, including planning, timelines, deliverables, dependencies, and issue resolution
  • Support Organizational Change Management activities, including interest holder engagement, communications planning, training coordination, and readiness
  • Act as a liaison between the implementation partner and internal teams to ensure technical activities are aligned with operational needs and service delivery expectations
  • Support the review and improvement of impacted ITIL-based service management processes enabled by the platform, ensuring changes are clearly understood and transitioned into day-to-day operations
  • Prepare and distribute agendas, facilitate meetings, take minutes, and track action items from project meetings and governance forums

Required Skills and Experience

  • Bachelor’s degree in business administration, project management, or a related field (or equivalent experience)
  • Project management, certification such as PMP, CAPM, PRINCE2, or equivalent
  • Change management certification such as Prosci, CCMP, or equivalent considered an asset
  • IT service management or ITIL certification considered an asset
  • Business analysis certification such as ECBA, CCBA, CBAP, PMI-PBA, or equivalent considered an asset
  • At least 10 years of progressive experience in project management, preferably supporting technology-enabled or service transformation initiatives
  • Experience supporting or managing enterprise service management platform implementations, impacting ITIL-aligned processes, asset and service workflows.
  • Experience supporting or managing platform configuration, integration, and transition f rom legacy on-premises environments to SaaS managed platforms including data migration, archiving and retention
  • Experience performing business analysis activities, including process mapping and validating existing requirements, to support platform implementations or migrations
  • Experience managing or supporting large, cross-functional projects involving external vendors or implementation partners
  • Experience coordinating project delivery activities across multiple workstreams, interest holders, and dependencies
  • Experience supporting Organizational Change Management activities, including communications, training coordination, and adoption readiness
  • Experience working in public sector, education, or other complex, highly regulated environments is considered an asset
  • Strong project planning, coordination, and execution skills, with the ability to manage schedules, risks, dependencies, and deliverables
  • Ability to work effectively with external vendors and internal teams to keep delivery on track
  • Strong people and change-focused skills, including interest holder engagement, facilitation, and communication
  • Comfort working with technical concepts and system implementations while focusing on service delivery and user adoption
  • Strong organizational and time-management skills with the ability to manage multiple priorities and competing demands
  • Ability to operate effectively in complex or evolving environments with multiple interest holders and dependencies
  • Proactive problem-solving skills and sound judgment when escalating risks or issues
  • Excellent written and verbal communication skills, including meeting facilitation and presentation development
  • Proficiency in Microsoft 365 tools (Teams, SharePoint, Planner, Word, Excel, PowerPoint, Power BI, Visio)
  • Understanding of public sector or large enterprise environments, including governance, compliance, and risk considerations
  • Familiarity with ITIL-based service management concepts and practices, including asset, incident, request, change, and knowledge management
  • Exposure to various delivery approaches and/or structured management practices
  • Ability to balance technical considerations with people, process, and change impacts

Please note that while all applications are appreciated, only candidates selected for interview will be contacted.

InSync Systems Inc. is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.