Description

About the Company

In 1980, T&T Diesel Power was formed with a focus on standby and emergency generators. Over the next forty years, we established ourselves as the standard in building and servicing power generation equipment. Today, we offer solutions that range from small standby power generators for residences to multi-megawatt combined heat and power solutions. We operate nationally through established offices in Vancouver, Prince George, Edmonton, Calgary, Saskatoon, Toronto, Wellesley, Montreal, & Moncton. We are a company built on unique core values, resulting in many awards, including being named the Siemens Gas Engines Distributor of the Year, Danfoss Global Partner of the Year, and Canada’s Best Managed Companies.

About the Role

As a Senior Operations Manager, you will play a pivotal role in driving operational excellence across production, fulfillment, and cross-functional teams. Reporting to the VP of Operations, you will oversee complex workflows, lead process improvement initiatives, and ensure seamless collaboration between engineering, production, service, and shared services.

This position combines strategic leadership with hands-on problem-solving, requiring strong business acumen, people development skills, and the ability to manage change in a dynamic environment. You will be responsible for optimizing operational performance, supporting large-scale projects, and contributing to organizational growth through data-driven decisions and continuous improvement.

Responsibilities

Production and Fulfillment

  • Support design and ongoing implementation of production and fulfillment workflows, including manufacturing, box sales, project management, and engineering.
  • Assist supervisors in resolving bottlenecks, improving throughput, and increasing inventory accuracy.
  • Support large projects directly, ensuring timeline adherence and customer satisfaction.

Cross-Functional Process Improvement and Collaboration

  • Analyze operational data to identify inefficiencies, recurring issues, and opportunities for improvement.
  • Work with internal software, data, and ERP teams to enhance system workflows, reporting, and automation.
  • Contribute to standard operating procedures across branches and departments.
  • Lead or support process-improvement projects with measurable outcomes.
  • Foster alignment between Engineering, Production, Fulfillment Service, and Rentals.
  • Work effectively with Shared Services (IT, Software Development, Finance, and HR).

People Leadership and Development

  • Provide coaching and support to technicians, support staff, managers, and supervisors as assigned through one-on-one meetings and regular appraisals
  • Assist in succession planning and leadership development within operational teams
  • Reinforce accountability, communication, and performance expectations.

Strategic Planning

  • Conduct detailed market and competitor analysis to understand client needs, competitive gaps, and growth opportunities.
  • Develop go-to-market strategies for electro-mechanical and electrical products.
  • Conduct market segmentation and positioning specific to North American markets.
  • Identify and pursue high-value opportunities that align with the company’s capabilities, market position, and revenue goals.
  • Drive organizational change to adapt to industry trends, including digitization and sustainability initiatives.
  • Use OKRs to develop, monitor and deliver on annual plans.
  • Drive organizational change to adapt to industry trends, including digitization and sustainability.

Business and Financial Acumen

  • P&L Management – Oversee fulfillment P&Ls, ensuring ROI on initiatives.
  • Analyze financial data to guide decisions.
  • Develop pricing models based on competitive and value-based pricing approaches in conjunction with sales, estimating, and engineering.
  • Tailor pricing strategies to diverse market dynamics and geographies.

Customer and Vendor Relations

  • Support engagement with major customers, ensuring consistent service quality and timely communication.
  • Participate in subcontractor management and evaluation.
  • Support procurement and inventory activities to optimize stock levels, minimize costs, and build strong vendor partnerships.

Compliance, Safety & Quality

  • Contribute to ensuring compliance with OEM requirements, internal standards, and regulatory frameworks.
  • Support incident or quality investigations and corrective-action processes.
  • Promote safety culture and adherence to operational best practices.
  • Ensure adherence to USA and Canada trade laws, tariffs, and regulations.

Qualifications

  • 7+ years of experience in operations, service management, production/fulfillment management, or technical field-service environments.
  • Experience managing cross-functional teams and complex workflows.
  • Background in power generation, industrial equipment, utilities, telecom, or similar technical sectors is an asset but not required.

Required Skills

  • Strong leadership, communication, and cross-department collaboration.
  • Ability to analyze data and use metrics to drive operational decisions.
  • Experience with ERP systems.
  • Ability to balance strategic thinking with hands-on problem solving.
  • Capable of managing ambiguity and thriving in a growing, evolving organization.
  • High potential for advancement into senior and executive roles.
  • Negotiation and Influence: Lead complex negotiations with clients, partners, and stakeholders.
  • Negotiate with vendors, subcontractors, and clients to achieve competitive and accurate pricing and scopes of supply.
  • Communication Skills: Ability to convey technical concepts clearly to both technical and non-technical audiences.
  • Cultural Adaptability: Effectively navigate cultural differences between American and Canadian markets.

What we offer

  • Casual dress
  • Company events
  • Company pension
  • Dental care
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Store discount
  • Vision care
  • Wellness program

As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.

T&T Power Group is an Equal Opportunity Employer that values workplace diversity and encourages applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the selection process.

Vacancy Status: This posting is for an active opening to support our team’s ongoing growth.

AI Disclosure: No artificial intelligence is used in the screening or selection process for this position.