Description

Technical Support Specialist (Tier 1,2,3 | Managed Services)

Hybrid: Home + Field + Occasional Office

Location: Langley to Abbottsford

Full-Time | Permanent

A growing technology services firm in the Lower Mainland is hiring a Tier 2 Technical Support Specialist to support a diverse managed services client base across the Fraser Valley. This hybrid role blends remote troubleshooting, onsite client visits, and project deployments in modern cloud and on-prem environments.

Have you worked in MSP before? Do you enjoy variety, autonomy, and being the go-to person clients rely on — you’ll thrive here. Not only is the role expecting many exciting new projects on the horizon, you’ll join a great team with incredible management. A team that works very well together has fun and is highly valued by their leadership.

What You’ll Be Doing:

Remote Support (Work-from-Home Days)

  • Tackle escalated tickets from the helpdesk team
  • Troubleshoot user, workstation, and software issues
  • Support Microsoft 365, Azure AD/Entra, Intune, and related tools
  • Work with PSA and RMM tools in the N-able/Datto ecosystem
  • Prep for field deployments and document issue resolutions
  • Collaborate with the engineering team on tougher problems

Field Support (Client Sites – Abbotsford, Langley, Surrey, Chilliwack, Mission, Maple Ridge)

  • Perform hands-on troubleshooting and tech support
  • Install, replace, or configure:
  • Workstations and desktops
  • Network devices (firewalls, switches, access points)
  • Servers and infrastructure hardware
  • Act as the primary technical point of contact onsite
  • Run basic assessments, health checks, and post-deployment validation

Project Deployments

You’ll gain exposure to or lead:

  • PC refreshes and workstation rollouts
  • Microsoft 365 and cloud integrations
  • Azure AD/Entra + Intune deployments
  • SharePoint and Teams configurations
  • Firewall installs and small network builds (VLANs, switching, Wi-Fi)
  • VMware/vSphere deployments and updates
  • Server installs and migrations
  • Data protection using Datto and Veeam

What You Bring

  • 2–5 years of experience supporting SMB or MSP environments
  • Solid foundation in Windows desktop and server systems
  • Hands-on experience with:
  • Microsoft 365 + Azure + Cloud Administration
  • Networking fundamentals (DNS, DHCP, VLANs, switches, firewalls)
  • RMM/PSA tools (N-able, Datto, ConnectWise, etc.
  • Backup/DR platforms
  • Firewalls (Fortinet, SonicWall, or similar)
  • Strong communicator, confident with clients
  • Valid driver’s license and reliable vehicle
  • Based in the Lower Mainland or Fraser Valley (required)

Bonus Points for:

  • VMware/vSphere
  • Server Install, configs, and small migrations
  • Deeper Network knowledge in things like DNS, DHCP, VLANS, APs
  • Datto or Veeam
  • ConnectWise

Growth & Development

You’ll be supported with:

  • Certification reimbursement (Microsoft, Cisco, Sophos, CompTIA)
  • Dedicated time for learning and labs
  • Mentorship from experienced engineers
  • A clear path to Tier 3, cloud, project, or security roles

Perks & Benefits

  • $65-75K salary (based on experience)
  • Extended health, dental, and vision
  • Paid vacation and personal time
  • Life insurance
  • Flexible hybrid work setup
  • Business-casual, team-oriented culture
  • Regular team events and peer collaboration

If you’re looking for variety, mentorship, and the chance to grow into more advanced roles, this is your next step. Apply now.