Description
Service Operations Supervisor
📍 Location: Burlington, Ontario
📊 Reports To: Service Manager
👥 Direct Reports: Yes
💰 Pay Type: Salary
About the Company
Our client is a global leader in measurement instrumentation with over 17,000 employees worldwide, shaping the future of process automation. As a family-owned company, they prioritize long-term vision, innovation, and trusted relationships with industries across the globe.
With headquarters in Burlington, Ontario, and offices in Montreal, Calgary, and Edmonton, they provide nationwide coverage through Channel Partners and Authorized Service Partners.
The Role
Are you a natural leader with a passion for operational excellence?
As a Service Operations Supervisor, you will lead the customer support team’s Field Service Coordination, ensuring seamless service delivery and exceptional customer satisfaction.
Key Responsibilities
- Build and lead a high-performing team through clear goals, regular feedback, and one-on-one coaching.
- Interface with cross-functional teams including sales, service, and product management.
- Mentor team members to become strong brand ambassadors while maintaining top-quality technical deliverables.
- Drive operational excellence and continuous improvement initiatives.
- Develop, implement, and audit processes to achieve company objectives.
- Monitor KPIs and implement improvements.
- Engage in service business and budget planning.
- Resolve high-level service and sales issues related to customer support.
What We’re Looking For
- College diploma or post-secondary education (Instrumentation background is an asset).
- 2–3 years of proven supervisory or leadership experience.
- Experience in a technical or fast-paced environment preferred.
What You Can Expect
- A family-owned company with a sustainable vision.
- Lifelong learning opportunities through training, e-learning, and knowledge sharing.
- Flexible work hours and hybrid remote options for work-life balance.
- Eco-friendly initiatives and state-of-the-art facilities with on-site amenities.
- Comprehensive pension scheme and wellness programs.
📩 Ready to lead and make an impact? Apply now and join a team that values innovation, collaboration, and growth!
