Description

Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.

Responsibilities:

  • Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
  • Partner with stakeholders nationwide to streamline and improve field service operations.
  • Develop detailed process maps, documentation, and functional specifications.
  • Recommend strategic ServiceNow CSM configurations and automation approaches.
  • Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.

Requirements:

  • 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
  • Demonstrated knowledge of field service workflows and industry best practices.
  • Strong analytical, documentation, and stakeholder engagement skills.
  • Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
  • ServiceNow certifications in CSM or related modules.

Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)