Description
SENIOR OFFICER – TRANINING LEAD Community Learning and Engagement Team
Due to limited space for posting, please visit our website for a full job description and how to apply , click this link:
Prosper Canada is seeking a dynamic and motivated individual to join our newly expanded Community Learning and Engagement team as a Senior Officer – Training Lead . This full-time role will be responsible for delivering and administering French and English financial empowerment training and capacity-strengthening resources to community partners and external stakeholders across the country. This position reports to the Manager, Community Learning and Engagement , and collaborates closely with colleagues across teams, including the Instructional Design Lead, Community Engagement Lead, Community Partnerships and Impact, and other frontline program staff. There are no direct staff management responsibilities in this role.
Participation in a full suite of employee benefits, including group medical and dental benefits;
~ Paid office closure from Christmas Eve through New Year’s Day;
~ Deliver bilingual financial empowerment training
Facilitate financial empowerment training to frontline community agency partners in both English and French, building their confidence and competence to support clients with low incomes.
Produce and deliver dynamic learning and knowledge-sharing events across multiple formats (e.g. online courses, live and recorded webinars, Community of Practice convenings) that drive peer learning and professional development.
Manage learning and events systems and platforms
Administer Prosper Canada’s learning management system (LMS) and learning event platforms to ensure seamless participant experiences including managing registration, evaluation, and reporting.
Respond to training inquiries and provide user support to training and event participants, ensuring participants are supported in a helpful and timely manner and contributing to overall stakeholder experience.
Contribute to the development, enhancement, and execution of Community Learning and Engagement team strategy and plans, with a focus on strengthening the capacity of frontline community practitioners to deliver financial help services to clients with low incomes.
Support the development, enhancement, and execution of team and organizational systems and processes (e.g. project management, performance measurement, evaluation and analysis), improving team efficiency performance and cross-team collaboration.
Support the maintenance of Prosper Canada’s online resources and training assets recommending updates and improvements where appropriate to ensure they remain accessible, relevant and impactful for diverse learners.
Contribute to internal capacity-building by supporting development and coordination of learning development and knowledge sharing opportunities for Prosper Canada staff, as needed
Coordinating and working with contractors, suppliers, subject matter experts, and other external stakeholders as required (e.g. translators, content developers, partner organizations)
Advance equity and inclusion by embedding these principles into learning, training, and engagement efforts to ensure content and delivery approaches reflect and respond to the diverse needs of communities and learners served.
Support team resilience during peak workload periods by assisting team members when needed, enabling the team to meet deadlines and maintain service quality.
Enhance your own performance and career growth by integrating feedback, participating in learning opportunities, and applying new knowledge to your work.
Advance department and organizational planning by contributing insights from your role to inform team capacity, service delivery, and strategic initiatives.
Help build a more equitable and inclusive organization by applying equity and inclusion principles in your work with colleagues, partners, and clients.
Reinforce an inclusive, equitable, and values-aligned team culture by modeling openness, mutual respect, helping to sustain a strong sense of shared purpose and team spirit and a healthy and productive work environment.
Amplify the work and priorities of the Community Learning and Engagement Team by representing its contributions in internal and external forums.
EXAMPLES OF KEY PERFORMANCE INDICATORS:
Number of frontline community practitioners trained by Prosper Canada, across geographies and priority population groups
Number of practitioners who report feeling more confident in their ability to deliver financial help services
Number of practitioners who report they have an improved understanding of the unique needs of priority populations they support related to providing financial help services and feel better equipped to tailor services to a priority population
Participant satisfaction scores after training and learning events
Proportion of community partners successfully completing Prosper Canada training
Apply if you meet most of these requirements:
~ Professional language proficiency in French and English, you can fluently and confidently deliver live presentations and communicate via emails in French, while excelling in a primarily English-speaking work environment
~5+ years of work experience facilitating and delivering online courses and virtual and in-person training and events
~2+ years of experience managing learning management systems and virtual meeting/webinar platforms
~ Education or training in adult education or a related field
~ Sensitive to the diverse needs and challenges faced by people living with low incomes, including but not limited to newcomers, Indigenous Peoples, members of racialized communities, people living with disabilities, people of all gender expressions and sexual / romantic orientations, and those experiencing intersectionality
~ Skills and experience in the following areas would also be considered an asset:
Subject matter expertise in the areas of financial empowerment services, financial education, income benefits and tax credits, saving and asset-building, and/or financial consumer protection
Experience facilitating tailored learning materials for people with low incomes, Indigenous Peoples and people with disabilities
Experience with instructional design, preferably in community organizational training and/or workplace training, including designing needs assessments, developing training programs and resources, and creating training evaluation and assessment tools
Experience working with MS Office 365 suite of applications, Thrive or other online community platforms, Articulate or other course authoring software, and Adobe Creative Suite
Your personal experience living on a low income, being Indigenous, being a newcomer, living with a disability, or being part of other underserved and under-represented communities and the insights and perspectives this would bring to your work.
Your understanding of the concepts of institutional and systemic racism and bias and their impact on underserved and under-represented communities.
Your ability to build empathetic relationships with a broad range of people, including members of diverse low/modest-income communities.
We encourage candidates from equity-seeking groups to self-identify in their cover letters and to highlight how their lived experiences help them understand the needs and challenges faced by equity-seeking groups. We are committed to making accommodations for all candidates and staff with temporary or permanent disabilities.
FOR MORE INFO: please visit our website at
