Technical Support Specialist

Position: Network Operations Centre (NOC) Analyst (L2 Technical Support)

Location: Remote (GTA preferred; occasional Brampton office visits for team building — not mandatory)

Contract Length: 12 months

Shift rotation: 4 Days On (same shift), 4 days off. Days/noons/nights.

Shift rotations : 8am-6pm (Morning) > 12pm-10pm (Afternoon) >10pm-8am (Evening) > Start Again.

Pay Rate: $37/hour T4

About the Role:

We’re looking for a L1/L2 Technical Support Analyst to join our 24×7 operations team. You’ll monitor infrastructure, handle incident triage, and provide L1/L2 technical support, working across virtualization, networking, and server administration. No need to be a deep technical expert — you’ll have a specialized team for escalations. This role offers a unique rotating shift schedule, allowing extended breaks between shifts.

Must-Have Qualifications:

• 1+ year in a data centre or managed IT services environment

• Experience with virtualization (some VMware preferred

• Basic networking skills

• Basic server administration skills

• Strong communication skills and ability to adhere to SLAs

Nice-to-Have Qualifications:

• French language skills (not a must have)

• Experience working in a 24/7 environment