Description
Type: 6 month contract + high possibility of extension
Client: Enterprise Banking
Position: UX Researcher
Hourly Rate: 50-52/hr on a T4 or 53-60/hr incorporated
Location: hybrid 2 days a week on site downtown Toronto
Required Skills & Experience
• 2+ years professional experience in strictly UX Researcher roles
• Private sector experience
• Notable strength and experience with large quantitative methods (eg. surveys, mod/unmod quant usability testing, web analytics, eye-tracking, card sorting)
• Experience with segmentation and persona creation
• Experience creating and analyzing surveys, and persistence in tracking down data
• Strength in building and maintaining stakeholder relationships and managing stakeholder expectations
• End-to-end product experience, supporting designs from ideation to launch. Strength in clearly presenting research, justifying ideas in cross-functional settings, high level of curiosity, comfort with ambiguity and willingness to challenge the status quo.
•Transactional user flow experience (financial, rewards points, etc.)
•Mobile + desktop application work experience
Nice to Have Skills & Experience
Experience in banking or another financial institution.
Job Description
Insight Global is seeking a quantitative-driven UX Researcher for a Big 5 Canadian banking client to help drive customer-centric design by increasing awareness of U.S. customer bases and what they want from digital banking platforms. As the main researcher dedicated to the continuous improvement program, you will:
• Design a customer feedback survey to gather data that can be used as an input for our online banking design and product road-mapping, collaborating with the customer experience team to analyze the results.
• Form relationships with stakeholders to ensure research is tying in to business goals by connecting with owners of other feedback sources, triangulating data themes across sources.
• Review, collate, and share insights from existing data sources.
• Discover and describe customer segments that paint a more detailed picture of who our customers are.
• Perform thematic analyses of existing CSAT feedback sources, deriving continuous improvement themes which can be actioned by cross-functional partners.
• Increase the reach and visibility of research by sharing insights with stakeholders and members of other data teams. · Work closely with Design and fellow UXR team members in completing ad-hoc research studies, focused on continuous improvement areas.
