Description

Client Overview

Our client is a leading tech-driven organization recognized for building user-focused digital products and innovative software solutions. They are seeking a UX Researcher to join their team on a short-term contract (3–4 months), with the potential for extension. This hybrid role offers an opportunity to work alongside talented design, product, and development professionals in a fast-paced, collaborative environment.

Job Overview

The UX Researcher will play a key role in uncovering user insights that inform design and product decisions. This position requires strong analytical and communication skills, with the ability to transform data into actionable recommendations. The ideal candidate has prior experience in a tech or software company and thrives in a fast-moving, cross-functional setting.

Responsibilities

  • Plan and conduct usability testing, user interviews, surveys, and persona development to gather insights across the product lifecycle.
  • Analyze and synthesize findings using Lyssna, SurveyMonkey, Dovetail, Excel, and other research tools to identify user needs and pain points.
  • Present research findings and recommendations through clear, compelling reports and presentations tailored to various audiences.
  • Collaborate with UX Designers, Product Managers, and Development Teams to ensure insights are actionable and directly inform product design decisions.
  • Manage multiple research initiatives simultaneously while meeting all project deadlines and quality standards.
  • Continuously refine research methods, documentation, and processes to improve efficiency and consistency.

Qualifications

  • 5–8 years of professional UX research experience, ideally within a tech or software organization.
  • Proven expertise in usability testing, persona development, and survey design.
  • Proficiency with leading UX research and analysis tools, including Lyssna, SurveyMonkey, Dovetail, and Excel.
  • Excellent written and verbal communication skills, with the ability to present complex findings clearly to diverse audiences.
  • Strong interpersonal and organizational abilities, with a focus on meeting project milestones in a fast-paced environment.
  • Ability to work independently and collaboratively across teams, adapting quickly to evolving priorities.
  • Hybrid position with in-office collaboration