Site Support Specialist

We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.

Key Responsibilities

• Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.
• Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.
• Set up, test, and troubleshoot AV systems for meetings, presentations, and events.
• Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.
• Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.
• Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.
• Assist with onboarding and offboarding processes, including device setup and configuration.
• Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.
• Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.
• Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.