Sales Support Analyst 2 (Inside Account Executive)

Position: Sales Support Analyst 2 (Inside Account Executive)

Duration: 6 months

Location: Mississauga, ON

Work Model: Hybrid

About Our Client:

A global leader in renewable energy solutions, driving innovation to create a sustainable future.

About this opportunity:

On behalf of our client, we are seeking a dynamic and customer-focused Sales Support Analyst 2 (Inside Account Executive) to support small and medium business (SMB) customers. This role is responsible for delivering a high-quality customer experience through consultative sales support, account management, and data-driven insights.

The successful candidate will play a key role in driving sales across a broad portfolio of products and solutions, managing high-volume customer interactions, and contributing to pipeline growth and customer retention. This is an exciting opportunity for someone who thrives in a fast-paced, collaborative, and digitally enabled sales environment.

What You’ll Do:

• Respond to a high volume of customer inquiries, ensuring timely follow-up and resolution
• Drive sales across Personal Systems, Print Solutions, Software, and Collaboration products
• Promote and increase attachment sales (e.g., peripherals, headsets)
• Provide guidance on product selection, configuration, pricing, and availability
• Build strong customer relationships, including engagement with decision-makers and executives
• Identify customer strategies and align solutions to deliver outcome-based value propositions
• Manage sales pipeline growth and contribute to customer retention strategies
• Coordinate with internal teams to ensure alignment with customer needs
• Utilize CRM tools to track customer interactions and maintain accurate data
• Analyze sales data, identify trends, and generate actionable insights
• Prepare sales reports, presentations, proposals, and quotations
• Conduct market research to identify opportunities and competitive insights
• Identify process improvements to enhance sales efficiency and workflows
• Support onboarding and training of new team members where required

What You Bring:

Must‑Have Skills

• Proven experience in inside sales, sales support, or account management (2–4 years)
• Strong customer relationship management (CRM) experience (e.g., Salesforce or similar tools)
• Ability to handle a high volume of customer inquiries with strong multitasking and organizational skills
• Excellent verbal and written communication skills
• Demonstrated ability in pipeline management and sales process execution
• Ability to provide product recommendations, pricing, and configuration support
• Strong business acumen and problem-solving skills
• Experience with data analysis, reporting, and generating sales insights
• Proven ability to build relationships with customers and decision-makers
• Proficiency in digital and remote selling environments

Nice to Have

• Experience selling IT products, hardware, software, or technology solutions
• Knowledge of SMB (Small & Medium Business) sales environments
• Experience with peripheral/attach sales strategies (upselling and cross-selling)
• Exposure to market research and sales forecasting
• Familiarity with tools such as SAP, advanced CRM reporting, or analytics platforms
• Experience working with channel partners or indirect sales models
• Exposure to process improvement initiatives in sales operations
• Certification such as Certified Sales Operations Professional (CSOP)
• Demonstrated interest or experience in using AI tools or digital technologies to enhance sales
• Experience in training, onboarding, or mentoring junior team members

How to Apply:

• Interested candidates are encouraged to submit their resumes via the Akkodis Canada website..

Akkodis Canada will never share your resume or any personal details without your explicit consent.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions

Our Commitment:

At Akkodis, part of The Adecco Group, we’re committed to making the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.