Description

Seeking a highly organized, relationship-driven CRM & Retention Supervisor. This role is focused on ensuring every wholesale partner is fully set up for success through proactive communication, detailed account management, ongoing relationship building, and strategic follow-through.

The ideal candidate is customer-obsessed, detail-oriented, sales-minded, and thrives in a fast-paced environment where communication, organization, and follow-through are critical to success.

Key Responsibilities

  • Manage and maintain relationships with wholesale partners, ensuring a positive and seamless experience.
  • Coordinate onboarding and account setup for new wholesale accounts.
  • Serve as a primary point of contact for partner inquiries, providing timely and professional support.
  • Track account activity, communications, and key milestones within CRM systems.
  • Monitor partner engagement and identify opportunities to improve retention and growth.
  • Collaborate with sales, marketing, and operations teams to support partner success initiatives.
  • Assist in executing retention campaigns and outreach strategies to strengthen long-term relationships.
  • Prepare account reports, performance updates, and follow-up action plans.
  • Ensure all partner information, orders, and communications are accurately documented and up to date.
  • Identify opportunities to increase partner satisfaction, repeat business, and overall account performance.

Qualifications

  • 4-5 + previous experience in CRM management, account coordination, customer success, sales support, or a related role.
  • Exceptional organizational skills with strong attention to detail.
  • Excellent written and verbal communication abilities.
  • Strong relationship-building and interpersonal skills.
  • Customer-first mindset with a passion for delivering outstanding service.
  • Ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Proficiency with CRM platforms and Microsoft Office or Google Workspace.
  • Analytical mindset with the ability to track performance metrics and identify growth opportunities.

What You’ll Bring

  • A proactive and solution-oriented approach to problem-solving.
  • Strong follow-through and accountability.
  • Confidence communicating with external partners and internal stakeholders.
  • A collaborative attitude and willingness to support cross-functional initiatives.
  • A genuine interest in building long-term business relationships and driving partner success.