Description
A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the regions world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.
At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.
Responsibilities<br/><br/>PRIMARY PURPOSE
The Director, Broadway Subway Enterprise Activation (FTT) is accountable for enterprise-wide readiness and activation across the TransLink family of services. The role ensures the system operates as one network during the major service change associated with the start up of the Broadway Subway Project (BSP). Success is defined by safe, reliable, coordinated service across rail, bus and customer-facing functions at launch and sustained after. This includes ensuring that all enabling infrastructure, systems, processes, staffing, training, and operational readiness activities are completed and integrated to support day‑one service. Success also requires effective coordination across project delivery partners, operational teams, and stakeholders to ensure a seamless transition from construction and testing into sustained operations that deliver the intended customer, service capacity, and network benefits.
The Director leads cross‑functional coordination across rail and bus operations, maintenance readiness, commercial agreements, wayfinding, security, adjacent development interfaces, marketing, communications, fare systems, and more. Operating companies and functions are accountable for delivery. This role is accountable for integration, timing, and issue resolution across the system.
The position sets activation governance drives decision‑making and escalation, and ensures operational, stakeholder, and customer readiness across TransLink, Operating Companies, Transit Police, and external partners. The role has authority to resolve cross‑organizational issues or escalate quickly to executive leadership when required.
This position reports to the Chief Executive Officer and will work in a matrix structure with reports to other executives within the TransLink Enterprise. This is a fixed‑term position anticipated to end at the end of 2027, and possibility for extension dependent on enterprise and project needs.
Key Accountabilities<br/><br/>Provides strategic leadership and overall accountability for enterprise-wide activation and operational readiness for the Broadway Subway.
Establishes priorities and aligns cross‑functional teams to achieve activation outcomes across multiple business units.
Directs the development and execution of the enterprise activation plan, ensuring readiness activities are integrated across TransLink, operating companies, project teams, and external partners.
Oversees the integration of multiple workstreams, ensuring dependencies, interfaces, and organizational impacts are identified, managed, and resolved.
Leads the resolution of complex, multi‑party issues involving internal and external stakeholders.
Serves as the senior enterprise authority on activation matters, providing direction and making decisions to advance readiness objectives and support organizational priorities.
Oversees post‑launch stabilization across the network to confirm sustained performance.
Governance and Executive Visibility
Establishes and leads enterprise activation governance framework, ensuring effective oversight, accountability, escalation pathways, and decision‑making processes.
Chairs working groups, committees and cross‑functional governance forums responsible for activation oversight and organizational readiness.
Provides strategic advice and recommendations to executive leadership on activation readiness, organizational risks, resource requirements, and critical business decisions.
Identifies emerging strategic issues, evaluates alternatives and trade‑offs, and develops recommendations for executive and governance body considerations.
Leads executive reporting and briefing activities, ensuring senior leadership maintains visibility into readiness status, risks, opportunities, and required actions.
Escalates unresolved issues with clear options and recommended path.
Cross‑Organizational Coordination and Alignment
Champions a “one enterprise” approach to activation, fostering collaboration, accountability, and collective ownership of readiness outcomes.
Directs cross‑organizational planning and coordination activities to ensure alignment between rail operations, bus operations, customer experience, infrastructure, technology, safety, and corporate functions.
Builds and maintains strategic relationships with leaders across TransLink, operating companies, government agencies, municipalities, Indigenous communities, and project partners.
Aligns diverse stakeholder interests to achieve enterprise objectives and ensure successful delivery of activation outcomes.
Represents TransLinks interests in complex negotiations and discussions related to activation, operational readiness, and service commencement.
Enterprise Risk, Readiness, and Change Leadership
Maintains a single enterprise view of readiness across rail, bus, and customer systems.
Provides enterprise oversight and manages activation readiness risks, ensuring operational, safety, regulatory, reputational, and stakeholder risks are proactively managed.
Directs the development and implementation of mitigation strategies to address risks and barriers that could impact service commencement.
Leads enterprise change and transition planning activities associated with the service change.
Qualifications<br/><br/>EDUCATION AND EXPERIENCE
The requirements for this role are typically acquired through a university degree in Engineering, Transportation Planning, Business Administration (MBA), or a related field, and an extensive progressively responsible experience of 10 or more years, in Project Management, Program Management, Operations, Engineering, Transportation Planning, or a related field.
PMP certification is preferred.
An equivalent combination of education and experience will be considered.
Other Requirements<br/><br/>Proven experience leading, coordinating, and aligning complex cross‑functional initiatives involving multiple business units, operating companies, and external stakeholders.
Experience operating in a matrix where accountability for delivery sits in functions is an asset.
Strong understanding of transit operations, transportation infrastructure, governance frameworks, and the interdependencies between project delivery, operational requirements, and customer service outcomes.
Ability to quickly understand TransLinks enterprise structure, operating environment, governance processes, decision‑making frameworks, and relationships with operating companies and external partners.
Exceptional stakeholder engagement, relationship management, and communication skills, with the ability to influence senior leaders, facilitate consensus, and navigate complex organizational and political environments.
Proven ability to identify strategic issues, assess risks and trade‑offs, develop practical solutions, and provide recommendations that support informed executive decision‑making.
Demonstrated business acumen, critical thinking, and sound judgment, with experience balancing operational, customer, financial, and stakeholder considerations in complex environments.
Experience leading organizational change, managing competing priorities, and driving alignment across diverse stakeholder groups to achieve enterprise objectives.
Strong verbal, written, presentation, and facilitation skills, including experience preparing executive briefings, governance materials, and strategic recommendations for senior leadership and decision‑makers.
Commitment to fostering inclusive, collaborative, and high‑performing teams, with an understanding of equity, diversity, inclusion, and reconciliation principles within public sector and transportation environments.
Work Schedule<br/><br/>37.5 hours per week.
This is a full‑time temporary position for 14 months.
Work Designation<br/><br/>Hybrid
This position offers the flexibility of working both on‑site and remotely within B.C.
Rate of Pay<br/><br/>The salary for this position ranges from $133,680 – $200,520 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths, considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility as well as other employment offerings will be discussed in detail as your application progresses.<br/><br/>#J-18808-Ljbffr
