Description

Job Title – Solution Architect Activities

Type – Contract

Location – Remote

Mandatory – CTA Certification

About the Role

Own end-to-end solution design including architecture, integration, security, scalability, and compliance considerations.

Responsibilities

  • Translate functional and non-functional requirements into coherent technical designs.
  • Design platform solutions that align with enterprise business objectives and long-term platform health.
  • Gather and analyze technical requirements from business stakeholders and implementation teams.
  • Define integration strategies and data architecture approaches that support enterprise needs.
  • Plan technical sequencing and implementation approach based on scope, dependencies, and risk.
  • Ensure solution designs meet security, compliance, and regulatory requirements.
  • Advise on scalability considerations and performance optimization strategies.
  • Validate that designs support customer security posture and governance requirements.
  • Conduct and participate in solution design reviews with implementation teams.
  • Validate solution designs against platform standards and best practices.
  • Identify and mitigate technical risks in design approach before implementation begins.
  • Present and communicate technical designs to executive stakeholders and business teams.
  • Facilitate alignment between business requirements and technical design decisions.
  • Document and communicate design rationale, trade-offs, and technical implications.
  • Provide technical guidance to implementation teams during configuration and development.
  • Support quality assurance and testing to ensure implementations align with design intent.
  • Advise on deployment approach and technical readiness assessment.
  • Design integration patterns and enterprise data flows aligned to long-term platform health.
  • Flag data model risks and integration dependencies that could impact future capabilities.
  • Guide customers toward integration decisions that support sustainable platform growth.
  • Ensure solution designs align with customer technical governance frameworks.
  • Advise on technical standards and best practices applicable to the solution.
  • Support establishment of governance practices for solution maintenance and evolution.

Required Skills

  • End-to-end ServiceNow solution architecture
  • Integration and data architecture
  • Security, compliance, and governance
  • Enterprise-scale implementations
  • Technical design reviews and validation
  • Executive stakeholder management
  • Implementation planning and technical leadership

Preferred Certifications

  • ServiceNow CSA
  • ServiceNow CIS
  • ServiceNow CAD
  • ServiceNow CTA
  • ITIL Foundation
  • TOGAF

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