Description
Join Perceptyx as a Senior Enterprise Customer Success Manager, driving customer retention and satisfaction. This role emphasizes strategic client relationships and measurable value delivery.<br/><br/>You will be managing high-touch enterprise accounts and collaborating with cross-functional teams to enhance customer success. This position is designed for a commercially-oriented professional who excels in a fast-paced, high-growth environment. Your mission will be to ensure clients realize the full value of their investments in Perceptyx’s AI-enabled platform.<br/><br/>Key Responsibilities:
• Manage full customer lifecycle for enterprise accounts
• Enhance customer retention and expand accounts through upselling
• Lead Executive and Quarterly Business Reviews
• Create data-driven success plans for clients
• Track customer health metrics for proactive engagement<br/><br/>Requirements:
• 5–7+ years in a Customer Success or Account Management role
• Experience with high-touch enterprise account strategies
• Strong commercial instincts and software renewal skills
• Data-driven mindset for analysis and reporting
• Proficient in Salesforce or similar systems<br/><br/>Be pivotal in client success and elevate engagement at Perceptyx, contributing to measurable business impact.
