At CarePartners, we are committed to supporting our teams and clients by ensuring our workspaces are safe, efficient, and aligned with operational needs. We are currently seeking an Application Administrator.
The Application Administrator is a subject matter expert for the operation and support of the AlayaCare software as well as legacy Procura software including the Clinical Care application.
This is a Full-Time permanent position based out of our Waterloo office.
What We Offer
Competitive salary, comprehensive health and dental benefits
Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
Inspiring leadership and opportunities for professional growth
Rewarding and meaningful work in healthcare
What The Role Involves
PRIMARY DUTIES AND RESPONSIBILITIES
Maintains both AlayaCare and Procura software, including master tables, schedule generation and user creation
Provides excellent customer service to internal customers by way of delivering hands-on end-user support
Escalates issues internally and/or with external vendors when required to ensure timely resolution
Maintains and supports legacy systems such as CIMS, CellTrak and Amigo
Prioritizes Service Desk tickets according to severity and provides solutions
Supports organizational initiatives by participating in the training and documentation of new processes in AlayaCare
Maintains and builds new documents and forms in AlayaCare and legacy Procura if required
Collaborate with stakeholders to gather and analyze business requirements translating them into effective solutions that streamline processes and workflow
Continuously learn and stay up to date with AlayaCare functionality and features proactively identifying opportunities for improvements to enhance system usage and improve workflows
Follows CarePartners regulatory requirements and ensures quality and data integrity standards are met
Follows information privacy and security guidelines
Performs other related duties and or special projects as required in the department
Other duties as assigned
WORKING CONDITIONS
Conditions are consistent with those of an office environment;
Driving and physical demands associated with management positions (sitting, standing, stair climbing and walking)
Lifting or moving up to 10lbs may be required
Manual dexterity required to use desktop computer and peripherals
Communicating using multiple electronic devices (i.e. phone, email, fax, computer and internal database)
Travel will be required on an as needed basis in Ontario; and
May be required to work outside normal operating hours.
OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES
Use or wear the equipment, protective devices or clothing that the Employer requires to be used;
Report to the supervisor safety hazards and not proceed with the unsafe activity until safe alternatives are provided by the supervisor / manager;
Attend safety training(s) as required;
Apply safety techniques and processes as trained;
Participate in Joint Health and Safety Committee’s undertakings;
Request further information and training if safety training is unclear or confusing;
Work in compliance with the Occupational Health and Safety Act, legislation and best practices
What You Bring
Minimum 2 years Information Systems diploma from a recognized Community College
Strong proficiency in database maintenance including system maintenance
Strong organizational skills and tenacious follow up ability
Solid relationship building and influencing skills with a proven ability to work within a flexible team environment
Strong focus on supporting other and providing exceptional customer service
Excellent oral and written communication skills
Knowledge of community home health industry programs/services is an asset
Experience in training and teaching others
Ability to accommodate a variety of adult learning styles
Proven ability to effectively handle fluctuating workload and meet tight deadlines
Ability to work with minimal supervision
CarePartners In Your Community
In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.
Accessibility
CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.