Description

Est. Start Date: May 1st, 2024 Pay Rate: $29 Work Location: Downtown Montreal, QC Hours: Monday to Friday, 9am -5pm Work Type : Hybrid, 3 days/week in office (Tuesday-Thursday) Job Description Responsibilities • Reviews and/or processes received transactions accurately and in a timely manner. • Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis. To do this, find the best way to solve the problem and accurately process the necessary operations. • Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards. • Demonstrates a positive attitude in finding solutions to problems. • Contribute to the optimization of service efficiency by suggesting process improvements. • Collaborates effectively with the other departments Competencies: • Consistently meet or exceed productivity, quality and service standard objectives. • Multi-task and prioritize on a daily basis to maintain workload and to address urgent/rush cases. • The versatility to do many different types of work within the business area. • Consistent demonstration of flexibility and adaptability in a rapidly changing environment. • Confidently communicate (written or phone) with internal, external clients, sponsors, agents and brokers in a courteous and professional manner • Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner. What we are looking for • Bilingual (French & English) is required • College diploma or relevant work experience • Ability to work independently, with minimal direct supervision • Demonstrated decision-making skills • Entrepreneurship, initiative and attention to detail • Strong interpersonal skills and verbal and written communication skills • Ability to work in a fast-paced environment • Ability to respond positively and constructively to challenges and opportunities • Organizational skills and ability to multitask • Excellent customer service skills • Resilience and sense of adaptation • Solid problem solving and decision-making skills • Self-starter with excellent initiative and attention to detail • Successful experience in working in a customer service or administrative environment