Description
Analyze workflows and operational processes to identify inefficiencies, bottlenecks, and improvement opportunities<br/><br/>Lead process mapping, root cause analysis, and future‑state design initiatives<br/><br/>Develop and implement standardized procedures, best practices, and CI methodologies<br/><br/>Monitor operational performance using key metrics and dashboards<br/><br/>Lead initiatives from ideation through implementation and performance monitoring<br/><br/>Partner with business leaders to prioritize improvements aligned with strategic objectives<br/><br/>Evaluate opportunities to leverage automation, workflow technologies, and AI‑powered tools<br/><br/>Conduct cost‑benefit and impact analyses to validate and prioritize initiatives<br/><br/>Engage and coach stakeholders at all levels through process changes and new ways of working<br/><br/>Facilitate workshops, discovery sessions, and improvement meetings<br/><br/>Synthesize insights into clear, actionable recommendations and support communication of progress, risks, and outcomes<br/><br/>Build strong relationships and credibility across business units<br/><br/>Establish project governance and reporting frameworks; track benefits realization<br/><br/>Provide regular stakeholder updates on progress, risks, and opportunities<br/><br/>Support the development of a Business Process Improvement Centre of Excellence<br/><br/>Requirements<br/><br/>Minimum 5 years of experience in business improvement, operational excellence, process improvement, business transformation, project management, or related roles<br/><br/>Experience leading cross‑functional initiatives in a complex business environment<br/><br/>Knowledge of Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies with Green or Black Belt; certifications are assets<br/><br/>Background in insurance, brokerage, financial services, or regulated industries an asset<br/><br/>Strong analytical and problem‑solving skills<br/><br/>Experience facilitating workshops and leading change initiatives<br/><br/>Excellent communication and presentation skills, and demonstrated success influencing stakeholders without direct authority<br/><br/>Proven ability to manage multiple priorities and projects simultaneously<br/><br/>Experience with large or multi‑function change management, workflow automation, or AI‑enabled solutions will be considered an asset<br/><br/>Core Competencies
Demonstrates expertise in Business Process Improvement and Operational Excellence, utilizing methodologies such as Lean and Six Sigma to drive efficiency and effectiveness across complex business environments. Proven ability to lead cross‑functional initiatives, facilitate stakeholder engagement, and implement change management strategies.<br/><br/>Hard Skills<br/><br/>Process Mapping<br/><br/>Root Cause Analysis<br/><br/>Continuous Improvement<br/><br/>Performance Monitoring<br/><br/>Cost‑Benefit Analysis<br/><br/>Workflow Automation<br/><br/>AI‑Powered Tools<br/><br/>Project Management<br/><br/>Data Analysis<br/><br/>Metrics Tracking<br/><br/>Soft Skills<br/><br/>Analytical Skills<br/><br/>Problem‑Solving<br/><br/>Communication Skills<br/><br/>Influencing Skills<br/><br/>Stakeholder Engagement<br/><br/>Certifications & Qualifications<br/><br/>Green Belt<br/><br/>Black Belt<br/><br/>Tools & Technologies<br/><br/>Dashboards<br/><br/>Workflow Technologies<br/><br/>Automation Tools<br/><br/>Business Process Improvement Centre of Excellence<br/><br/>#J-18808-Ljbffr
