Description

Location: Remote or Hybrid (iHelp Centres)

Salary: $28.42–$34.12 an hour

Full-time temporary until March 31, 2027

Start date: as soon as possible

About West Toronto Ontario Health Team

The West Toronto Ontario Health Team is a group of over 40 health and social service organizations in the West Toronto area which helps coordinate care between hospitals, primary care, home and community care services, long-term care homes, congregate settings, and other services to deliver an improved and seamless healthcare experience for those receiving care in West Toronto. The Primary Care Access Team is a joint team between the West Toronto Ontario Health Team and LAMP Community Health Centre that offers a structured process for connecting individuals to a primary care provider. This role for the Community Health Worker will be either a hybrid or remote position that operates on the West Toronto Ontario Health Team portion of the team.

Role Summary:

The Community Health Worker (CHW) will play a key role in supporting the unattached patients transition clinic’s intake and administrative processes. Working closely with the Social Worker (SW), the CHW will be an integral part of operations. The CHW will be coordinating incoming patient referrals, scheduling intake calls and follow-up appointments, and matching patients to primary care providers.

Key Responsibilities:

  • Conduct basic triaging and intake to determine flow of patient’s transition journey
  • Support clients by matching them to a primary care provider, with the support of the other team members
  • Schedule appointments and manage patient flow, ensuring timely follow-up
  • Coordinate communication between patients and other team members
  • Provide information and guidance to patients regarding the clinic process and connection to primary care providers
  • Explain the objectives of the team to patients and others who are interested in learning more. This could include primary care providers wanting to participate in receiving unattached patients.
  • Assist with tasks such as document preparation, coordination between primary care clinics and patient, and other administrative tasks that may arise.
  • Contribute to a patient-centered, collaborative, and supportive clinic environment.

Qualifications:

  • Post-secondary education in health promotion, social work, or a related field.
  • 2–3 years of experience in community health, intake coordination, or patient navigation.
  • Strong understanding of the healthcare system and social determinants of health.
  • Excellent communication, organizational, and interpersonal skills.
  • Proficiency in Microsoft Office and comfort with scheduling systems or electronic records.
  • Ability to work collaboratively in a fast-paced, interdisciplinary team environment.

Interested individuals please submit your resume and CV to  by June 15th, 2026 @ 5:00pm.